New account opened using a different email address - locked out of old account because of phone issue

Ask the Community Password Manager
1

I was locked out of my account (due to a phone migration – can’t access 2FA)

I was able to export my data, and I created a new account which is now 2FA enabled in a different email address.

Questions:

  1. How do I shut down old bitwarden account (where I lost 2FA authentication)
  2. How do I change my email on new account to my old email address

Note – I’m still logged into on my phone if that helps. After we do this I’ll log out and then relogin into my new bitwarden account.

2

Hi!

You can delete your old account by following instructions here:

Once the old account is deleted, you could change the email on your new account back to the old email if you want to.