New Account - "An Unexpected Error Occurred" Logging Into Web Vault

[javasushi]

I created a new account and I’m getting “An Unexpected Error Has Occurred” when I try to log into the Web Vault. I have not been able to successfully log into the new vault using the Web Vault website. There are no records in the account.

Here’s what I’ve tried:

1. I verified I’m logging into the Bitwarden.com domain where the account was created
2. I verified my username and password are typed correctly
3. I can successfully log into the account using the Chrome extension
4. I can successfully log into the account using the Windows desktop client
5. I can log into the Web Vault using another account on the same computer
6. I tried logging into the Web Vault on another computer, using the Edge browser, still get “An Unexpected Error Has Occurred”
7. I cleared the cookies and tried again, still getting the same error
8. I even tried deleting the account and re-creating it. I did this initially because I thought I wrote the password down wrong, but when I was able to log into the browser extension and desktop client, I realized it wasn’t a password issue.

Not sure what else to try. Any ideas why I would be getting the error?

[Neuron5569]

Hello @javasushi ,

I have no idea what’s wrong, but here are some more things that you can try:

1. Create a new browser profile not importing anything. Login using this profile.
2. Try with a totally different email and password. Use a randomly generated passphrase with only lower alpha.

The problem you are experiencing seems like a bug to me. It would be nice to be able to characterize and report it; otherwise, if it works with different email and password, maybe I would leave it at that.

[Palermo]

check out this thread

I can not login

Does anybody have an idea why suddenly I can’t log in to the dot com web vault from my phone? My account is registered on the dot com version. Years ago, I couldn’t log into it even though I was certain that my username & password were correct, but the website shows an error and tells me that your username or password is incorrect before you all say to disable ad blockers or clear your cache or check your time settings, use VPNs, or reset your network settings. I DID all of this, and nothing wor…

it is a bug.

[Palermo]

I think this is the most severe bug that they ever had. And still I can’t understand how opening the Bitwarden community website beside vault.bitwarden.com fixes the issue, and more surprisingly, vault.bitwarden.eu has no issues like this.

[Neuron5569]

I agree not being able to log into your vault is a worrying issue. I hope they can duplicate and fix it. I am on FF and I am not seeing it; Edge doesn’t cause problems for me either, unlike OP. OTH, OP only had problems with one account and not another.