My desktop app got corrupted somehow and my authenticator number verification got uninstalled from my iPhone.

Ask the Bitwarden Community
#1

My desktop app got corrupted somehow and my authenticator number verification got uninstalled from my iPhone. I have my account login and master password and I downloaded my vault .json from my iPhone account. When I try to login I am asked for my
authenticator number verification. It seems to mention that I can somehow get a recovery coder or something to disable my 2FA settings? I am confused and stuck trying to get my account reset up on my laptop? Please help? Thanks

#2

Hi Carl - sorry to hear about the problems you are having as you try to access your Bitwarden vault.

So that I can try to help you, would you please answer these questions:

  1. Did you remember to save your authenticator recovery code in case you got locked out? I hope so because this makes access much easier.

  2. Which authenticator app are you using to generate the two-step login codes for your Bitwarden login?

  3. Did you setup any other form of two-step login, such as email codes or the use of a physical security key, in addition to the authenticator app?

Thanks.

1 Like