My desktop app got corrupted somehow and my authenticator number verification got uninstalled from my iPhone.

My desktop app got corrupted somehow and my authenticator number verification got uninstalled from my iPhone. I have my account login and master password and I downloaded my vault .json from my iPhone account. When I try to login I am asked for my
authenticator number verification. It seems to mention that I can somehow get a recovery coder or something to disable my 2FA settings? I am confused and stuck trying to get my account reset up on my laptop? Please help? Thanks

Hi Carl - sorry to hear about the problems you are having as you try to access your Bitwarden vault.

So that I can try to help you, would you please answer these questions:

  1. Did you remember to save your authenticator recovery code in case you got locked out? I hope so because this makes access much easier.

  2. Which authenticator app are you using to generate the two-step login codes for your Bitwarden login?

  3. Did you setup any other form of two-step login, such as email codes or the use of a physical security key, in addition to the authenticator app?

Thanks.

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