My account lost its premium membership [Was: 我的账号失去了高级会员]

你好,我是中国用户,我的账户显示在12月5日和12月28日各扣除了10美元的费用,我的账户目前还不是高级账户,我非常的气愤,不光扣了我两遍钱,而且现在还不是高级会员,导致我的TOTP 验证码功能都不能用!!!麻烦速度给我处理

Hello, I am a Chinese user. My account shows that on December 5 and December 28, I deducted $10 respectively. My account is not a premium account at present. I am very angry. Not only did I deduct money twice, but also I am not a senior member, so my TOTP verification code function cannot be used!!! Please deal with it quickly

Hi @james and welcome to the community :tada:

I’m sorry to hear about the issue with your account.

Please get in touch with customer support via the Contact Form.

I’m sure they’ll be able to help you.

Kind regards
Daniel

1 Like

i already via the Contact Form,but nobody contact me yet :joy:

Hey @james can you confirm that you got the autoreply? If so, the team will get back to you as soon as possible.

I have got the autoreply

Try this: Log out and back in.