Masterpassword works for my browser plugin but not on the bitwarden website

Hi all,

have a really strange problem - I can use my master password in the chrome and firefox plugins but this password does not work on the bitwarden webpage.

so it seems that I do remember the master password but it’s only working in the plugin (e.g. I was able to retrieve my passwords) and not for the website.

thanks and regards
Markus

@Markus_Frick welcome to the forum!

I think there was a temporary server issue today that caused problems with the web vault login. Is it still not working for you?

Hi, I’m here because I’m having the same problem today. My master password works in the Chrome plugin but not the bitwarden app. Are there server problems today as well? Or should I be worried someone has changed my master password? Thanks!

Hello Morgan, and welcome to the community!

For verification about the integrity of the vault, the usual recommendation is to log into the web vault. Make sure you select the right server at the bottom!

For the record of your logins, you can check your BW email from [email protected] .

There have been some problems with logging/syncing with the newer releases. Are you getting a Login error, or an endless spinner when logging in?