Hey folks, I wanted to share that I recently set up a new BW account with the email [redacted]@gmail.com. I also own two other email IDs: [redacted]@gmail.com and [redacted]@gmail.com. I recently changed the passwords for all of them and didn’t note down the new passwords anywhere else. Now, I did a factory reset on my phone, and when I try to log in to BW, it always says either the username or the master password is wrong. I lost access to all three accounts because Gmail’s two-step verification is failing even after verifying with OTP, as it’s asking to send the code to the recovery email, which I no longer have access to. Can anyone help me recover the master password? It would be really helpful, as all the email IDs contain extremely important information.
There is no way to recover your lost Bitwarden password, because Bitwarden doesn’t have it. I would suggest you try logging in via the web vault (https://vault.bitwarden.com), trying both bitwarden.com and bitwarden.eu as servers (third line from the bottom of the screen). If the password works, but it asks you for an OTP via your Bitwarden email address, try contacting customer support to see if they would waive the New Device Verification requirement for one time, using another working email address.
If the above doesn’t work, you might want to walk through these steps to see if it would jog your memory about Bitwarden’s password.
Some of the recovery/relogin steps for different accounts may be facilitated by using the browsers (such as on the PC) that you have logged into those accounts before.
@user261 I agree with what @Neuron5569 already wrote. And would add that bit: there is indeed no sneaky backdoor to reset or circumvent the current master password of your account.
If you had a a login-passkey (with encryption) for your Bitwarden account/vault, that could have logged you in now.
For the next time, create emergency sheets and write down (beside other things) any changes of master passwords and crucial email login credentials… additional regular vault exports provide a starting point if something would go wrong again.
You said “anywhere else”, which implies that you did record the passwords somewhere (just only there, and not “anywhere else”). Where did you record the new passwords?
If you are sure that you are entering the correct email address (Bitwarden username) and master password, then you have most likely selected the wrong server, as already suggested in the responses above.
How are you able to get to Gmail’s 2FA verification prompt if you don’t have the Gmail account passwords?
It’s unclear what you are describing here. Is this some kind of account recovery process for Gmail?
As already answered above, this is not possible, as it would defeat the whole purpose of a master password. But do you know your master password or not? You entered some kind of password when you attempted to log in to your Bitwarden account, so where did you get this password?
If you truly do not have your master password, then your only hope is if you have previously logged in to, and refrained from logging out of a Bitwarden app or browser extension on some other device (e.g., a computer) that you may have used in the past. If you are going to check for such a possibility, it is essential that you disconnect the device from all internet access (wired or wireless) before launching any browsers or desktop apps. If there are any Bitwarden desktop apps or browser extensions installed on the device, then check whether the authentication prompt says Unlock or Log in — if you find an app or extension with an Unlock prompt, then make a copy of the local data cache, and try to unlock the vault using any available method.
I think the mobile 2FA prompt only appears if you are logged into the device. If you don’t have a password on a factory-reset device, you must go through a recovery process, which apparently asked the OP for additional confirmation from an email that they no longer have access to. If they had the password and the same phone/phone number, logging in usually isn’t (or wasn’t) a problem.
Hey guys, first of all, thank you everyone for your responses and help. While researching about the Master Password, I realized it can’t be recovered, so I pressured myself to remember what I did a few days ago. I tried about ~20 combinations, and one worked. Then, a new problem arose: verifying the new device as the device the factory reset with a code sent to my email to which I already lost the access. I thought I couldn’t access the IDs until BW helped bypass the device restrictions. Luckily, they did help by removing those restrictions, and I was able to recover all my passwords. Big thanks to the BW team, as I was about to lose all my important data and learned a hard lesson. Thanks again to everyone who replied to this post.
