I did a clean install of my windows and my phone at the same time. I was stupid enough not to make a backup of everything because I only save my calendar.
So I lost access to my Google 2FA and no longer know my Gmail account password.
I know my email address and master password and now I can’t log into my vault because of Google 2FA.
Is there any way that an administrator can remove the 2FA so that I can log back into my vault? I only set up 2FA in Bitwarden a few days ago.
Just checking here: you can bypass your 2FA if you have the recovery code, which would have been offered to you when you setup the 2FA. Did you record the recovery code at that time? If you have it and know your master password you will gain immediate access.
You could also contact Google and see if your “stuff” is still on their servers. Usually Google will have you setup a recovery for losing your account there as well.
From what I understand of this BW code there is NO way for an Admin here to bypass your 2FA on this end.
Have you never created any backups of your devices, or of your vault?
Is it possible that you have used Bitwarden on some other device in the past (other than this phone and computer that you just wiped)? If you are going to check for this, it is extremely important that you disconnect these other devices completely from the internet before trying to launch any Bitwarden apps.
All I can say is that you will probably have better luck trying to get back into your Google account than into your Bitwarden account, so I would focus my efforts there.
Most services where you had passwords stored in Bitwarden would probably also have some account recovery process, but based on your comment about financial ruin, I assume that you were storing crypto seeds or something like that in your Bitwarden account.
Depending on how much money is at stake, it may also be worth your while to get in touch with a forensic data recovery service to see if they are able to recover anything that would allow you to access your Google account or Bitwarden vault (or even some unencrypted vault contents).
I am sorry you are getting “hurt” by BW’s security. The exact security that is designed to keep folks from getting into a vault that is not theirs. 2FA then is doing exactly what it is designed to do!
If you are someday able to get access to your Google credentials you will be able to restore your data vault. Please don’t blame 2FA. For all here reading this: please make sure you record your recovery code, and backup your TOTP credentials not relying on the device its stored on at the present time. These plus a simple data backup will leave you fully confident that you have access to most of your valuable stuff.
With great regret there are numerous posts here from folks in the exact same dilemma - without having needed backup credentials. Again, sorry to read this.
No, I bought Google One to get access to support, but they say it’s impossible for the support team to change anything on a Google account because everything is handled by an algorithm