Login UX improvement: Region (Vault) selection should be clearly integrated into the login form

[tsofia]

I’ve recently started using Bitwarden and noticed something that could cause confusion — even for technically-minded users.

Bitwarden operates separate vaults for US and EU regions (vault.bitwarden.com vs. vault.bitwarden.eu), which is perfectly understandable from a security and compliance perspective. However, the user interface makes it easy to forget which vault you’re supposed to use.

Currently, the login page defaults to the US domain, and if your account was created in the EU region, entering the correct email and password simply results in an “incorrect password” error, without context. The region selection is only subtly hinted at, typically in small text at the bottom of the page — which makes it feel like you’re using two unrelated services.

Suggestion:

• Make the region/vault selection prominent and part of the login form itself — ideally visible near the email field or as a clear dropdown.
• Alternatively, automatically identify the correct vault based on email/account, or show a meaningful error message if logging into the wrong domain.
• On the homepage, offer users a more intuitive way to choose their vault region before redirecting to login.

This change would simplify onboarding and daily usage, reducing login errors and improving UX without compromising security or infrastructure.

If there’s an existing discussion or proposal around this topic, I’d be happy to support it. If not, I hope this post encourages consideration. Thanks for all your work on Bitwarden

[dwbit]

Thanks for the feedback! The team is looking at improving this process and your feedback has been shared with the team!

[tsofia]

Thanks for publishing this. I’ve noticed a few older threads (such as this one from 2024 and this design mockup idea) that touch on similar issues.

It seems there’s growing consensus among EU users that the domain/server separation needs clearer visibility in the login interface. My hope is that this thread helps consolidate those ideas and brings attention to the usability gap.

Happy to refine the suggestion further or align with other contributors — thanks again!

[grb]

Here’s another relevant discussion/FR:

Try the other vault upon login failure

On both the Community and Reddit, we frequently get login failure reports because someone inadvertently is logging into vault.bitwarden.com when their account is actually on vault.bitwarden.eu (or vice-versa). When someone tries to login to a vault and the account does not exist, it would help to check if the vault exists on the other region and if so automatically switch the app to use the other region.

[Nail1684]

@tsofia

and this design mockup idea

I’m not sure to which mockup you refer to, but indeed I wanted to share a mockup I once created - it was posted in the FR @grb already shared:

[tsofia]

Yes, that’s what I meant. The link didn’t come through properly—I was supposed to include a link to another similar discussion in my comment, but I couldn’t format it correctly. I assumed it was a known issue, but I still decided to raise the question. I think 10 months is enough time to at least put up some kind of adequate message. I understand that redesigning the interface takes planning, but at the very least, a hint during login or in the incorrect password message isn’t a problem to add immediately

[Nail1684]

@tsofia

Yes, that’s what I meant. The link didn’t come through properly

Okay, I’ll add it for you now.