I can no longer log in on my mobile phone.
Bitwarden 2025.1.2 self-hosted
dwbit
February 25, 2025, 2:51pm
2
Hey there, the team is working on a fix for this, thanks for your patience! If the following doesn’t sound like the issue you’re experiencing, let me know.
opened 08:42PM - 08 Feb 25 UTC
bug
### Steps To Reproduce
Issue started after updating to 2025.1.0, reported to Cu… stomer Support as request 585921 on Jan 17 2025.
2. Open Bitwarden Android client
3. Login by providing user, password and the associated MFA (either Authenticator code or Yubikey)
4. Error message appears: "We were unable to process your request. Please try again or contact us"
### Expected Result
Be able to view my vault content in Bitwarden Android client
### Actual Result
I am not able to view my vault content in Bitwarden Android client (started on 2025.1.0, the same on 2025.1.1)
### Screenshots or Videos
### Additional Context
The following **unsuccessful** attempts to solve were done via the Customer Support interaction:
1. Reset data and cache
2. Remove app, shutdown phone, install app
3. Connected on via mobile network instead of WiFi
4. Used another completely new phone to attempt the same operations on WiFi
5. Deauthorize sessions in web interface
Accessing the web version (vault.bitwarden.com) via browser from the same home network **works.**
Accessing the vault via the Bitwarden IoS 2025.1.2 client from the same home network **works.**
### Build Version
2025.1.1
### What server are you connecting to?
US
### Self-host Server Version
_No response_
### Environment Details
-Samsung S23 Ultra
-Android 14, Security patch level: Jan 1 2025
### Issue Tracking Info
- [x] I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.