Locked out of account! Unexpected Error

Ask the Community Password Manager
22

Finally got back in by

  1. uninstall bitwarden extension
  2. Stop firefox
  3. Wait for all firefox processes to exit in task manager details
  4. Start firefox
  5. reinstall bitwarden extension
23

I now have this same issue. And its not just an extension issue, I even get this when I log on to the Bitwarden website.

24

Suddenly session expired and ā€œan error occurredā€ with no additional information when using FIDO key. Web and mobile app.

25

I get the same exception, web and mobile app. I was logged into my desktop app, but when I try to set a new password I get the same unhandled server error as I get trying to log in on mobile or web app.

image
image343Ɨ125 5.02 KB

I took a look at the blue banner on top of the site. Looks like thereā€™s server maintenance going on. The status page says itā€™s ā€œoperating normallyā€ as of a minute ago, however Iā€™m still having trouble logging in on mobile app and web app, anything to do with using my FIDO key or setting a new password.I guess Iā€™ll wait for the maintenance window to pass before I freak out about being locked out.

26

There was a maintenance window last night, if anyone is still experiencing an issue, please contact the support team via the Bitwarden website.