Hi here,
I am not receiving identity verification emails and I am blocked. I can no longer install bitwarden on the browser or elsewhere because I cannot prove my identity. I’m using a mailbox hosted by OVH and my spam folder is empty. I am very careful to log in on bitwarden.com and not bitwarden.eu because my account is on the com version. Someone can help me ?
Thnaks !
@florian34 Welcome to the forum! You seem to be asking about the Bitwarden Password Manager product (not the stand-alone Authenticator mobile app), so I’ve moved your post into the appropriate forum category.
To solve your problem, please contact Bitwarden’s customer support and explain your situation. Assuming that they can verify your identity, they should be able to temporarily disable the New Device Login Protection requirement (typically for 24 hours), allowing you to log in to the Web Vault. Once logged in, go to Settings > Security > Two-Step Login, and enable one of the 2FA methods (other than email). In addition, make sure that you obtain your two-step login recovery code and store it in a secure location.
What exactly do you mean by “blocked”? – Did you get any specific message about that (and from whom)?
If you literally mean “install”, then that must be a restriction of your system (administrator?). Bitwarden doesn’t block installing any of their apps, even if you can’t login to your Bitwarden account.
And just to “double check” – when you try to log in now… the “request” you see – does it look like this (option 1):
… or does it look like this (option 2):
(the exact wording is more important here than the design)
Thank you for your answers !
@florian34 Is your issue resolved? If so, can you provide a summary of what happened (e.g., did Customer Support suspend the New Device Login Protection for you?)? If the issue is not yet resolved, please respond to the question posed by @Nail1684 above — when Bitwarden prompts for the verification code, does the phrase “We don’t recognize this device” appear?
Yes, it’s impossible to link new installations because I can’t get the confirmation mail… Probably my mail provider blocks it, event spam zone is empty…
I installed Vaultwarden in my server and no more problem. I wanted to do it since a long time anyway…
Thanks again !
It seems, you are using an unofficial server software, which is not supported by Bitwarden, as it is an independent product. From time to time, there will be compatibility issues between the official Bitwarden client apps (browser extension, mobile app, desktop app…) and an unofficial server product, when Bitwarden implements changes to its own server software and/or client apps. “…Bitwarden cannot guarantee that official clients will work perfectly with non-official servers.”
(Also due to this - and for other reasons - we recommend using the official Bitwarden server software.)
It is generally not possible for members of the Bitwarden community (users or developers) to help with such issues - and with issues of the unofficial server itself. Please seek support in their community spaces.
If you can replicate your issue on an official Bitwarden server, feel free to open a new thread here.
