HSBC web banking login page won't load

Ask the Community Password Manager
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I recently switched to using Bitwarden password manager and noticed that when I try to open the login page for HSBC web banking the login page will not complete loading. If I turn off the Bitwarden extension the login page loads correctly. I don’t store my banking passwords in the Bitwarden vault so it is not critical to have the Bitwarden password manager add-on active on the HSBC web banking login page, but it is a bit annoying having to remember to turn it off (so I can log in to HSBC web banking) and turn it back on again (so I can log into other sites where I do store my passwords in Bitwarden password manager), and I never had to disable the add-on for my previous password manager.

I am on Windows 11 using Firefox. I use Multi-Account Containers in Firefox to isolate the HSBC banking site. I have tried turning off all add-ons except the Bitwarden password vault and I still can’t get the HSBC web banking login page to load if the Bitwarden password vault is active, so it doesn’t appear to be a clash with another add-on. I’ve set the HSBC web banking login page as an excluded domain on Autofill and Notifications, but it still won’t allow the page to load if the Bitwarden password manager add-on is active (regardless of whether I’m logged in to my Bitwarden password vault or not).

Any suggestions on what else I could try or is this likely a problem I will have to put up with?

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Can you try this using a chromium-based browser? I just tried it on Brave and the web page seems to load fully. I don’t have an account with HSBC so I can’t verify that it would work completely but for sure the website loads fully for me.

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To prevent Bitwarden from ever interacting with HSBC, add its url to:

Settings >> Autofill >> blocked domains (scroll down)
Settings >> Notifications >> excluded domains

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Thanks for the suggestion, but I was already aware it works on other browsers - I was specifically wanting it to work on Firefox as that is my default browser.

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Thanks for the suggestion, but as I indicated in my original post I have already tried that and it doesn’t allow the HSBC web banking login page to load.

6

Whatever was stopping the Bitwarden password manager from working on the HSBC banking site using Firefox has been resolved. Not sure what fixed it (as there have been updates to Firefox, Windows 11 and no doubt Bitwarden password manager since I last checked), but for now everything is working as I expect.

1 Like
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Thanks for coming back and posting an update!