I’m writing as a long‑time user who values the service and still considers the new pricing fair. My concern isn’t the increase itself — it’s the way it was communicated.
The price change was folded into a feature announcement rather than stated clearly and directly. For a company that has built its reputation on transparency and user trust, this approach felt out of character. It gave the impression that the increase was being downplayed or hidden, which undermines the confidence many of us have in Bitwarden’s openness.
Clear, upfront communication — especially about pricing — is essential for maintaining trust. A straightforward announcement, with the new pricing plainly stated and adequate advance notice, would have been far more aligned with the values that drew many of us to Bitwarden in the first place.
I hope future changes will be communicated more transparently. Bitwarden remains a great product, and I want to continue supporting it, but clarity matters.