I’m using Bitwarden already more than a year without any problem. However after coming home from my holiday the following happend on desktop:
I cannot login Bitwarden via the Chorme extention. It claims wrong username or password (while they are correct).
I cannot login Bitwarden using the same Chrome browser, or with Brave (no plugins) or Edge (no plugin).
However:
On my mobile via 5G I’m logged in via the app.
On the same mobile I can login via Chrome.
Conclusion, my username / master password are correct. However it should be something in my netwerk… To which I didn’t chagne any setup. Firmware of the router / mesh might be updated. However I don’t know where to look or what is causing this.
When you say “login”, are you sure that you mean actual logging in, or just unlocking? When you enter your password, does the button say Unlock or Log in with Master Password?
Also, when logging in on your desktop computer, try logging in on both of these sites:
As a final piece of advice, if the issue is not fixed by using the correct server URL, then I would highly recommend making a vault export from Chrome a.s.a.p. Choose the format “.json (Encrypted)”, and choose the export type “Password Protected” (this option is not available in the mobile app, which is why you have to do the export in Chrome). Don’t forget to write down the export file password, which you should set to be a randomly generated passphrases consisting of at least 6 random words.
On the unlock screen, click the “Log out” link at the bottom.
You will then see the login screen, where you enter your email address. Below the email address input field, there is a dropdown selector with the text “Logging in on bitwarden.com”. Click the V button to open the dropdown menu, and then select bitwarden.eu. Now proceed with the login.
Thanks, however that didn’t work.
After loggin in with another browser to the EU vault, it also didn’t work.
After trying again in chrome on the EU domein (which worked previously after your advice) it also fails…
[edit[ and not it works again… strange. Yet I still didn’t get it to work with the chrome extention.
I now remember… during my holiday I cleaned by vault of double password entries. I did this on my notebook. I also increased the KDF iterations from 100k to 600k. Not sure if that has any influence. Also exported my vault, emptied it, edited all entries offline and imported all again. On my mobile and notebook everything works fine. However not on my desktop.
I suggest uninstalling Bitwarden completely from your desktop computer, rebooting your computer, updating your browsers, and then reinstalling Bitwarden.