The Firefox Bitwarden extension shows the following popup:
However, there is no popup on the desktop app asking for biometrics to be properly enabled. I have got this working on Microsoft Edge, but only Firefox seems to have an issue. I have checked that the Registry Editor points to the firefox.json file, and I have reinstalled everything from the extension to the desktop app to Firefox itself.
I have been having this issue for the past few years, and have never managed to get it working from the day biometrics on Firefox released.
Here is what I’m working with:
OS: Windows 10 Pro 19045.4529
Browser: Firefox Version 128.0 (64-bit)
Browser Extension: Version 2024.6.3
Desktop App Info:
Version 2024.6.4
Shell 29.4.2
Renderer 122.0.6261.156
Node 20.9.0
Architecture x64
In the browser extension: “Run In-private” is turned off and “Exchange messages with programs other than Firefox” is allowed.
“Allow browser integration” is checked on the desktop app - When I uncheck this the Firefox extension says “Browser integration is not set up” - So there is clearly some communication between the two.
I assume you got this message when you were trying to setup biometrics by clicking on “Unlock with biometrics” in the extension setup, correct?
On my Windows 11, FF extension, with the desktop app unlocked, and browser integration enabled, when I click on the said option, it shows the same message that you see, but it pops up a biometrics prompt for Windows. After I confirm the prompt, the extension is set up for biometrics and the awaiting message goes away.
One problem that people had before (and seems to be still happenning) is the biometrics prompt windows doesn’t always pop up to the foreground, so you have to manually look for a new windows in the taskbar and click on that before confirming by biometrics. Can you confirm that the biometrics prompt windows doesn’t appear at all, and not buried under other windows?
If the above is true, unless other people have more ideas, there are two outstanding bugs that show this message, but unfortunately, they don’t appear to have tractions:
If you can’t find anything that would help you in the bug reports, be aware that Bitwarden is implementing some (not small) changes in Biometrics unlock to fix a vulnerbility, and you may want to wait and see if the fixes will do anything for you.
