However, there is no popup on the desktop app asking for biometrics to be properly enabled. I have got this working on Microsoft Edge, but only Firefox seems to have an issue. I have checked that the Registry Editor points to the firefox.json file, and I have reinstalled everything from the extension to the desktop app to Firefox itself.
I have been having this issue for the past few years, and have never managed to get it working from the day biometrics on Firefox released.
Here is what Iâm working with:
OS: Windows 10 Pro 19045.4529
Browser: Firefox Version 128.0 (64-bit)
Browser Extension: Version 2024.6.3
Desktop App Info:
Version 2024.6.4
Shell 29.4.2
Renderer 122.0.6261.156
Node 20.9.0
Architecture x64
In the browser extension: âRun In-privateâ is turned off and âExchange messages with programs other than Firefoxâ is allowed.
âAllow browser integrationâ is checked on the desktop app - When I uncheck this the Firefox extension says âBrowser integration is not set upâ - So there is clearly some communication between the two.
I assume you got this message when you were trying to setup biometrics by clicking on âUnlock with biometricsâ in the extension setup, correct?
On my Windows 11, FF extension, with the desktop app unlocked, and browser integration enabled, when I click on the said option, it shows the same message that you see, but it pops up a biometrics prompt for Windows. After I confirm the prompt, the extension is set up for biometrics and the awaiting message goes away.
One problem that people had before (and seems to be still happenning) is the biometrics prompt windows doesnât always pop up to the foreground, so you have to manually look for a new windows in the taskbar and click on that before confirming by biometrics. Can you confirm that the biometrics prompt windows doesnât appear at all, and not buried under other windows?
If the above is true, unless other people have more ideas, there are two outstanding bugs that show this message, but unfortunately, they donât appear to have tractions:
If you canât find anything that would help you in the bug reports, be aware that Bitwarden is implementing some (not small) changes in Biometrics unlock to fix a vulnerbility, and you may want to wait and see if the fixes will do anything for you.
I am having this issue on Mac and Brave. Reinstalling the extension and app does not help. I recently had this issue on Windows and the solution was to reinstall both the app and the extension, but unfortunately that does not seem to help on Mac.
The same happened to me with Brave and Linux. It turns out, that a required file is only generated in the config directory of Chrome but not Brave. See this bugreport for details.
So I was going to take the plunge and ump 1password and move to Bitwarden. Migrated all my data, refreshed all my passkeys for relevant sites into Bitwarden, and then switched off 1password.
Only to find the exact issue. Extension in Safari/Brave/Firefox can never use Biometrics because it is waiting for the actual application to acknowledge something, but I am never prompted.
Have tried and tried, but cannot get everything to work correctly.
Real shame, as although the Bitwarden interface looks a little dated, the functionality is excellent and I was ready to jump.
Now, I have had to migrate back to 1password, and hope that sometime in the future this gets fixed.
I really donât want to be entering my 36-character master password every time I unlock or want to use the Bitwarden extension of the application!
Have you tried the solution mentioned in my post just above yours? Basically you need to copy the NativeMessagingHosts directory from Chrome to your other browser.
Whilst I can appreciate there may be a fix for some browsers with some fudging, I am really looking for a fix. This issue appears to have been floating around for months, with no fix.
Having a browser extension unable to talk with the desktop application seems kind of broken to me, and really needs addressing. I have found Github bugs highlighting this issue going back months.
And whilst there may be a fudge to fix the issue on Chrome-based browsers, I donât use Chrome-based browsers, sm not keen on them at all, and would rather stick with Safari or Firefox, neither of which works.
If it still doesnât work â when you checked the above â deinstalling and reinstalling both apps and trying to set it up again, step by step, might help.
I also have this problem on MacOS and Firefox, however it works well in Safari.
I have the browsers side by side set up the same way and when clicking âunlock with biometricsâ in Safari I get the touch ID prompt and it works well, on Firefox I get stuck on the âAwaiting confirmation from desktop appâ popup and nothing happens.
Iâve tried disabling/enabling the extension and restarting the apps but nothing helps.
