Feedback, general requests

[DavidHassel]

I’ve been a Pro user for several years (see screenshot), but I still find Bitwarden difficult to use for extended periods.

As a result, my primary password manager remains a different product (the one with the number in it), even though I am not satisfied with it either since they showed Apple users the middle finger by killing their native app and switching to cheap Electron.

Below are the main issues I have encountered here. All points have been raised by others as well:

1. Importing: Because I use two password managers, importing into Bitwarden is complicated. Currently, the only option is to import into a folder. It would be much more effective to allow the creation of an additional vault for imported items. This would help with testing and organizing data before merging.

2. Drag and drop: The interface does not support drag and drop, which makes reorganizing entries much more difficult than necessary.

3. Automatic deletion of trash: Items in the trash are permanently deleted after 30 days, and there is no option to disable this behavior. When sorting or reviewing a large number of items, I need more time. A user-defined retention period or even better a manual deletion option would be helpful.

4. Viewing attachments There is no way to filter or display all attachments at once. A dedicated view or filter would make it easier to manage and review stored files.

5. SSH key folder visibility I do not use SSH keys and would prefer to hide the related folder. There should be an option to show or hide unused sections for a cleaner interface.

6. Notes field usability When entering longer notes in an item, the field becomes difficult to navigate because scrolling is required. An auto-expanding field would improve usability.

7. Custom icons Many entries display a default placeholder icon. Although this is often due to missing favicons on the website, there should be an option to upload custom icons manually.

8. Theming options The current themes are visually straining. Allowing user-defined themes or the use of custom CSS (like what Proton did in the early days) would greatly enhance the visual experience.

9. Price adjustment: The subscription price increased from 10 to 11.90 dollars, but I only noticed this by chance. It would be more transparent to inform users in advance about pricing changes.
   

   

[Nail1684]

@DavidHassel Welcome to the forum!

First, I changed your topic to “Ask the Community”, as a “Feature Request” requires to be about more or less one thing only (because otherwise it becomes unclear what a “vote” would possibly mean).

 

@DavidHassel

Below are the main issues I have encountered here. All points have been raised by others as well:

I guess, you are aware of some of the existing feature requests then, but for overview, I try to point some of them out now as well.

 

@DavidHassel

1. Importing: Because I use two password managers, importing into Bitwarden is complicated. Currently, the only option is to import into a folder. It would be much more effective to allow the creation of an additional vault for imported items. This would help with testing and organizing data before merging.

I’m not sure I really get that point - maybe you could elaborate a bit more? If you create an extra “import” folder, you e.g. can bulk move items later via the web vault out of it. In what way would a “second vault” be different here?

 

@DavidHassel

2. Drag and drop: The interface does not support drag and drop, which makes reorganizing entries much more difficult than necessary.

There is a feature request for that: Drag and Drop vault items/entries/folders/collections

 

@DavidHassel

3. Automatic deletion of trash: Items in the trash are permanently deleted after 30 days, and there is no option to disable this behavior. When sorting or reviewing a large number of items, I need more time. A user-defined retention period or even better a manual deletion option would be helpful.

There is also a feature request for that: Adjustable erase / deletion time in the Trash

 

@DavidHassel

4. Viewing attachments There is no way to filter or display all attachments at once. A dedicated view or filter would make it easier to manage and review stored files.

I’m not a great fan of the search as well - and I guess, there indeed is no option to just list all attachments. (As far as I see, there is no existing feature request for that.)

But it is possible to filter all items with attachments via this “command” in the search field: >attachments:*

 

@DavidHassel

5. SSH key folder visibility I do not use SSH keys and would prefer to hide the related folder. There should be an option to show or hide unused sections for a cleaner interface.

There is a feature request for that: Ability to disable / hide / toggle item types (e.g. if not in use)

 

@DavidHassel

6. Notes field usability When entering longer notes in an item, the field becomes difficult to navigate because scrolling is required. An auto-expanding field would improve usability.

I’m a bit unsure about at the moment… there is this open GitHub issue, and if you look into the comments, on the desktop app it was there (I can’t remember - don’t use the desktop app that often…) and is now gone again - maybe a bug/regression. But it could be, that it will be fixed/implemented again and also be implemented in the other BW apps too?!?

 

@DavidHassel

7. Custom icons Many entries display a default placeholder icon. Although this is often due to missing favicons on the website, there should be an option to upload custom icons manually.

There is also an existing feature request to that: Custom icons for vault items, folders and collections

 

@DavidHassel

8. Theming options The current themes are visually straining. Allowing user-defined themes or the use of custom CSS (like what Proton did in the early days) would greatly enhance the visual experience.

As there are some feature requests for that, I’ll just add a possible search string: http://community.bitwarden.com/search?q=theme%20%23feature-requests%3Apm-feature-requests

I’m not sure, if there already is a feature request about customizing the theme using “custom CSS”, though…

 

@DavidHassel

9. Price adjustment: The subscription price increased from 10 to 11.90 dollars, but I only noticed this by chance. It would be more transparent to inform users in advance about pricing changes.

I recognized this as well… And I wouldn’t disagree about more transparency.

[grb]

@DavidHassel

Price adjustment: The subscription price increased from 10 to 11.90 dollars, but I only noticed this by chance. It would be more transparent to inform users in advance about pricing changes.

This could be a result of some kind of error, since the “Details” in the last two columns of your screenshot still show “$10.00”.

In addition, Bitwarden is still advertising $10.00/year pricing on its website:

 

I would suggest contacting customer support to clarify the subscription fee.

[Nail1684]

@grb I think there was a change… since it’s still “$10.00”… but “below” it says…:

PS: Ah… just found the following:

(–> https://bitwarden.com/help/tax-calculation/#value-added-tax-vat)

[DenBesten]

FWIW, in the US, it is customary to quote prices pre-tax.

That said, even though the pricing page does have a disclaimer to that effect, the giant $1 really ought to have a * next to it leading people to the disclaimer. And the disclaimer ought to have a hot link to the tax calculation page.

[clausimausi (Claus)]

Hi. Is there a statistic which gives details about how many users prefer to use the desktop-app or the web-client. My impression is that more users prefer the desktop app (I also do; almost never I open a browser to maintain my vault), maybe I am wrong in this point.
I read often that a function is available in the web-client (but not the desktop app), it is recommended to use the web client.

There are bigger differences between the desktop/mobile app and the web-client (which, in my opinion, is not a so good solution, these apps (desktop/mobile vs. web) move slightly in different directions).

[Nail1684]

@clausimausi:

Bring Web Vault Only functionalities to the desktop application (and other clients)

Make Local Desktop App be the same as web vault , by bringing all Web only features too it such as the option to import/export, manage folders, security reports, add/remove 2FA, restore or delete account etc currently Desktop client is no more than an heavy version of browser extension makes no sense to have it, I understand that the extensions may be nerfed on purpose to make it lightweight, but the desktop app should be a full fledged option for those who does`t like he idea of having to acce…

[grb]

@clausimausi

Is there a statistic which gives details about how many users prefer to use the desktop-app or the web-client.

If such statistics exist, they are not public. From my experience on the forum, my impression is that the two most popular clients are the mobile app and the browser extension.