Face unlock not offered

[Martin_Ross]

I am using BW 2023.1.0 on my Android 10 Ulefone mobile. I unlock my phone with the camera, but BW only offers PIN unlock. BW has permission to access my phone. How do I get face unlock on BW?

[RogerDodger]

Is there an Unlock with Face ID in your Bitwarden settings? If so, is it turned on?

You can see more info here:

Unlock with Biometrics | Bitwarden Help Center

Edit: I did a little more research and the situation is more complicated than I thought:

Does android Face unlock work?

Urrgh. this was a big rabbit hole. A bit of background then. In the IOS world, face unlock is common because at some point in time Apple removed fingerprint reader and replace them with face readers. The Apple face readers were actually quite well designed and uses a 3D profile so that you can’t fool it using a picture. Many password manager uses face unlock to authenticate on IOS. In the android world, it’s still mostly fingerprint. Around the release of Android 10, google updated the framewor…

@Martin_Ross TL;DR It probably won’t work on your phone.

[Martin_Ross]

Only unlock with PIN is offered. I had read that help article. The sound article suggests I won’t be able to use face unlock.

Thanks

[cksapp (Kent)]

Very interesting, I use a Samsung device with fingerprint as well.
Face unlock can be enabled and functions similarly to unlocking the phone with face, as it does within the Bitwarden app and fingerprint biometrics.

I did not seem to experience any issues with this as others are mentioning.

@Martin_Ross perhaps contacting Bitwarden support for further assistance with your issue may be of assistance.
Though I am sure anyone else here in the forums would also appreciate reporting back to hopefully make sure any others who experience this can resolve it as well.

[Martin_Ross]

I use another password manager, RoboForm and it says Biometrics not available at this time.

[Martin_Ross]

I shall ask BW tech support, as instructed!