Erreur mot de passe ou identifiant

[pat1]

bonjour
impossible de me connecter sur mon compte ; j’ai une erreur mot de passe ou id incorrect; que ce soit sur navigateur ipad ou iphone.;pourtant avant ca fonctionné.
j’ai crée un nouveau compte et c’est la meme chose ;erreur mot de passe ou id.
ou est l’erreur ?? que dois je faire ?? pouvez vous m’aider ??
merci a vous

[Neuron5569]

Hello,

I can currently log in via the web vault.

The most common solution for login problems is to make sure you select the same server at the bottom of each login page. It should either be bitwarden.com or bitwarden.eu; they are not interchangeable.

Try verifying that you can login via a web browser.

[pat1]

bonsoir neurone5569
merci pour votre reponse qui a ete efficace…en effet j’ai resolu le probleme comme suggére pour le nouveau compte.
par contre l’ancien compte impossible j’ai tout tenté “erreur username or password”.
le compte a t’il eté supprimé ???
que puis je tenter???
merci bonne soiree

[Neuron5569]

Hello,

Here’s a way to test if your account is still active (remember that selecting the right server is very important). You can attempt to delete the account without entering a password. Don’t worry; you will need to confirm the deletion via email. If you don’t confirm, the account won’t be deleted.

• American cloud: https://vault.bitwarden.com/#/recover-delete
• European cloud: https://vault.bitwarden.eu/#/recover-delete

If your account is still on a particular cloud, you will receive an email within a minute. I suggest trying one cloud at a time to determine which cloud triggers the email.

If you receive an email at your account, you should now try carefully copying the email and password to log into the web vault. Instead of typing them directly into the login fields, enter the email and password into an app (like Notepad) where you can see them, and then copy and paste them into the browser. Use the password you know is correct. If that doesn’t work, try possible mistyped passwords, add the usual numbers, try other passwords you use, or ask a trusted person to help verify your credentials. Here are some additional ideas:

How To: Master Password Problems and Best Practices

Problems with master passwords frequently arise here in the forums, so I thought I would try to collate all the advice I have learned from the community about what to do if your Bitwarden password isn’t working and best practices. Quick Background The master password to your Bitwarden account is required in the cryptographic process that generates the key to encrypt and decrypt your vault. Bitwarden never saves a copy of your master password, for security reasons, so they can’t even access it …

[grb]

@Neuron5569

Here’s a way to test if your account is still active

A less stressful way to test this is to attempt to register a new account using the same email address as before; here is the link:

Create Your Free Bitwarden Account | Bitwarden

There are separate buttons for the .com and .eu servers. The registration process is not the same as it used to be — now you have to first submit your email address, and then wait for a confirmation email. If you do receive a confirmation email, then there was no active account associated with that email address. If you do not receive the confirmation email, then either there is already an active account associated with the email address, or there was some problem with the email transmission (e.g., spam filters).

[Neuron5569]

I thought of this flow, and my personal preference would be to get an active confirmation, i.e. receiving an email confirming the account existence rather than an absence of an email.

[pat1]

Bonjour
Tout d’abord merci pour votre aide .
Et en second je vous presente mes excuses car concernant l’ouverture de mon premier compte j’y suis arrivé.
L’erreur provenait de moi car j’avais oublié une lettre.
Encore merci et a bientot peut etre.