Emergency Access can't see option to View or Takeover

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1

Hi everyone,

I need to access an account I have emergency access to. I followed the instructions and I have the person listed under “Designated as Emergency Contact” and it also states “Accepted” and “Takeover”.

The instructions say to hover over the name and click the Cog but I am not seeing this, nor does the 3 dot icon have anything other than Remove.

What am I doing wrong here?

Thanks

2

Hey there, can you review the settings here and let us know if you had completed all the outlined steps: https://bitwarden.com/help/emergency-access/#use-emergency-access