Directory Sync (Active Directory) will sync groups but not users (Self Hosted)


When I run the directory sync, it will fetch the right users and groups. However when I Sync Nor or Start sync. Only the groups appear in the web vault. I can’t understand why the users won’t appear. I’ve tried clearing the cache and deleting the group from the web vault. But each time I try to re do the process it only syncs the group and no new users appear.

My current seats are 6, and there are 6 users I am trying to sync.
Enterprise License (Trialing)

Any ideas why this might be failing?

Edit: The master account is considered a seat. Upping my seats to 7 suddenly flooded the list via Sync now.