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Yes, all of the Bitwarden apps (Web Vault, browser extension, Desktop app, mobile apps) are separate and work independently from the others, but they are synced so that the vault contents are identical.
I don’t see a “New” button on my Bitwarden Web vault. When I log into (unlock?) it I go directly to Search vault and a list of all the entries. It may be meaningful that one (only one) of the items has a bitwarden icon to the left of it: all the rest have what looks like an outline globe. And that one is one of the ones I was trying to auto-fill from the extension (can’t remember whether I succeeded).
You might need to post a screen shot to show what you’re looking at.
I recently posted a screen shot from the Web Vault in another thread on the forum. Ignore all the orange circles; you should see the “New” button just above the orange number 2 in the screen shot that I posted here:
I started to post a screenshot and realized I didn’t know how to cut my email address out of it. Then I did. Here’s what I’m seeing.
Must be doing something wrong . . .
[Note: Screen shot was edited by mods to remove personally identifying information.]
When I just now logged into the Chrome extension, I got the screen with the blue “New” on it. Now that it’s no longer locked, though I go directly to the vault. I’m guessing that If I log out of the Web iteration when I log back in it will show me the “New”?
Hi,
just because I saw it - don’t want to disturb this thread: you should replace the screenshot. Some e-mail-addresses of yours are visible, just in every visible entry.
The other thing is: this screenshot doesn’t show your web vault, but the desktop app if I see correctly. The “web vault” is: you go in your browser to the webpage vault.bitwarden.com (or dependend on your chosen region: vault.bitwarden.eu) and login there.
Hm. I don’t think you’re disturbing the thread. I don’t see my email address in the screenshot I just posted, and I thought grb had deleted it in previous postings.
But thank you, you’re right about the web vault – I had thought that using the desktop icon was taking me to the web vault, but when I used the link I got to the main page with the blue “New” on it. So now I’m going to try to follow grb’s suggestions above.
I replaced your screenshot to redact all of the email addresses.
@Russ08 We have to get the terminology straight, or we’re just going to be running in circles. The following are three different ways of accessing your Bitwarden vault data:
Web Vault: You access this by opening Chrome, and putting https://vault.bitwarden.com in the address bar at the top of the browser window.
Browser Extension: You access this by opening Chrome, and clicking on the small shield icon next to the puzzle-piece icon, to the right side of the address bar at the top of the browser window. Note: If you don’t see the Bitwarden shield icon to the right of the address bar, then click on the puzzle-piece icon (
) to the right of the address bar, and then click the push-pin icon (
) next to the listing of the Bitwarden browser extension.
Desktop App: You access this by double-clicking the Bitwarden shield icon on your Windows desktop, or by opening the Windows Start Menu and clicking “Bitwarden” in the list of apps.
Ah, okay, then sorry about the screenshot comment - maybe I forgot to click “refresh”, so I saw the initial screenshot. Now I don’t see the email addresses as well. 
Thanks for looking out for OP. I just edited Russ’s post to delete the screenshot with the email addresses visible, and replace it with a copy of the screenshot image in which I had redacted the personal information.
Do you see a number in your Bitwarden browser extension icon?
Yes.
Does pressing Ctrl+Shift+L
autofill the username and password into the form? (No need to submit the form, by the way.)
The username and password are already filled in.
After reloading the test login form by pressing F5, what happens if you use the Auto-fill and Save option in Bitwarden’s browser extension (after opening the “BWTEST” item to view its details)?
I got a confirmation it had been auto-filled and saved.
I hope this is good news . . .
Thank you. That explanation of the three different approaches makes a whole lot clearer. I hope that it’s clear enough . . .
For trouble-shooting purposes (and for security reasons), please go to Settings > Auto-fill in your browser extension, and disable the “Auto-fill on page load” option.
Will come back to this thread when I have time.
In the meantime, after making the change above, please document what works and what doesn’t work.
I’ll keep a log. Post again when I think I’ve got an issue or a question I need help with – and think I might be able to get it.
Sounds good. Please note that if you followed my advice to disable the “Auto-fill on Page Load” option in the Browser Extension settings (and if you have “pinned” the browser extension in Chrome, so that its icon is always visible), then the following is the expected behavior if everything is working:
in the the corner of the shield icon).
1 or higher) in the corner of the Bitwarden Browser Extension icon (to the right of the address bar at the top of the Chrome browser).I’ve created a longish log of my attempt to assess where we are, and didn’t notice that you’d posted this. So I’ll respond first by saying that when I do this no number appears on Bitwarden icon, and nothing happens when I press ctrl-shift-l.
Here’s the log I mentioned. Way long, sorry, but I can’t see how to shorten it much.
It’s still the case that when I visit a site for which I need a password nothing happens, and when I click the Bitwarden Icon I get the message “there are no logins available to auto-fill for the current browser tab. / Add a login.” When I click that I get a form to fill out as though the site didn’t exist in Bitwarden.
So I open the bitwarden vault, where the site is listed. There the “username” is listed as what the site wants for a logon id; the Add item menu, however has the URL under “Name.” I didn’t think to try to click “autofill and save”; I’ll try that next time. This time, I went and clicked after filling in and saving the form. Nothing, however, happened after I clicked.
I ended and went back to the site. Still empty, but now when I go back to the Bitwarden extension it shows up as the site were listed. but when I click view and get the menu which lists the data and has the list of “Auto-fill,” “Auto-fill and save,” “Clone item,” and “Move to organization,” and click “Auto-fill and save” nothing happns on the login page, but the Bitwarden menu says, “Item filled and URI saved.” but it hasn’t filled out anything on the login page.
However, there are now two listings for that item in the vault, one of which has an icon for the site at the left, and displays what it wants as a user id (in this case, it’s a credit card account, and what it wants as a user id is the card number).
So I reload the site. This time, automagically, the logon id and password are filled in, and the logon proceeds successfully (to a two-factor id process whereby it sends a code to my phone).
So I go back to the vault, where there are two listings for the same account, one with a working log, the other with only a sketch of a globe. When I right-click them, thinking to delete the old one, I get a menu with “inspect” as an option. Clicking that, the new one does not respond, but the old one, with the globe icon, says “span.truncate” and a number, with an arrow which seems to point down to the URL.
I delete that one, and just to be sure, reboot the computer.
I go back to the original site, which I have bookmarked. it pops up as usual, and then, without my doing anything, the bitwarden vault pops up, with its list of sites and the relevant item near the top of the screen. I click it and it displays the name, username, password (blocked) and website URL.
I’ve tried a similar process with another site, but the bitwarden vault did not pop up. When I manually opened it the only way I could use it was to manually copy and paste the logon and password into the site. I deleted the site from the vault and went back to it thinking that, as LastPass would have, it would prompt me to add it. No such luck. If I clicked on the option to add the site, I could go to my recorded information and copy and paste it in. Having done that, though, and going back to the site, it was exactly as before: to get the information I had to manually open the vault and copy and paste. Opening the vault to see whether the entry had acquired an icon other than the globe sketch, I discovered that in fact the entry was not there. Perhaps I missed a step, but it should not be this laborious to add a site – especially when adding it doesn’t seem to make any difference.
I have to say I’m disheartened to discover that really I’m in no different a situation than I was when we started. I do know quite a lot more than I did, but I cannot see that we’re any closer to solving the problem.
We need to look at the contents of one of your vault items, specifically, what is the full string is stored in the URI 1 field.
So I open the bitwarden vault, where the site is listed.
Please, please try to use the standard terminology. What did you open? The Web Vault? The Desktop app? The “vault” is just a generic term for the container of information used by Bitwarden; there is a master copy of your “vault” on Bitwarden’s cloud servers, but each of the three Bitwarden app types you are using (Web Vault, Desktop app, and browser extension) has it’s own locally cached copy of the vault contents. Saying that you opened the “Bitwarden vault” tells me nothing about what you actually did.
There the “username” is listed as what the site wants for a logon id; the Add item menu, however has the URL under “Name.”
As explained above, I am not really sure what you are looking at here. However, when adding a new login item using the “Add a login” function in the Bitwarden Browser Extension, the normal behavior is for it to put the full URL of the current webpage (e.g., https://www.cibc.com/en/personal-banking.html) in the field named “URI 1”, and then make the base domain part of the URL (cibc.com) the “Name” of the item.
I didn’t think to try to click “autofill and save”; I’ll try that next time. This time, I went and clicked after filling in and saving the form. Nothing, however, happened after I clicked.
I have no idea what form you’re " filling in and saving", and I have no idea what you’re clicking.
I ended and went back to the site.
Ended what?
Still empty,
What is empty? The login form? That is expected, if you had disabled the “Auto-fill on Page Load” as suggested.
but now when I go back to the Bitwarden extension it shows up as the site were listed.
“Go back” in what sense? Did you open the extension by clicking its icon? Did you happen to look at the icon first? Was there a number in the corner of the icon?
And I’m sorry, but I can’t parse “it shows up as the site were listed”. Does “it” mean the “Bitwarden extension”? Is “were” a typo for “where”? Can you try to rephrase this entire thought using a different set of words? (or even better, just paste a screen shot of what you saw).
but when I click view and get the menu which lists the data and has the list of “Auto-fill,” “Auto-fill and save,” “Clone item,” and “Move to organization,” and click “Auto-fill and save” nothing happns on the login page, but the Bitwarden menu says, “Item filled and URI saved.” but it hasn’t filled out anything on the login page.
Interesting. Not sure what to make of that. Trying to get some kind of “clean slate” would be helpful for troubleshooting, even if it is just an alternative browser profile added to your Chrome browser.
However, there are now two listings for that item in the vault, one of which has an icon for the site at the left, and displays what it wants as a user id (in this case, it’s a credit card account, and what it wants as a user id is the card number).
Please go back and look at this comment of mine from yesterday. For the two listings that you have mentioned above, could you please click the “copy” icon for each “Website” entry that you see in the details view, and paste those URL strings in a response here?
The “automagic” filling in of the username and password should not happen if you disabled the option to “Auto-fill on page load”. Would you mind posting a screenshot of what you see in the Bitwarden Browser Extension when you go to Settings > Auto-fill?
If you did disable the “Auto-fill on page load” option in the Bitwarden Browser Extension, then there is something else running in your browser that is autofilling your passwords (and most likely wreaking all sorts of havoc with the Bitwarden extension). Again, you should really make an effort to set up a “clean slate” for testing this.
So I go back to the vault,
Again, where? What app? Using the standard terminology that I explained above will cut down on miscommunication.
where there are two listings for the same account, one with a working log, the other with only a sketch of a globe.
What do you mean by “working log”? The globe sketch just means that the vault item is a login item (as opposed to a Card item or Identity item). However, by default, Bitwarden substitutes these default globe icons by an icon fetched from the website itself, which is another piece of evidence that suggests that the data stored in the “URI 1” fields are somehow corrupted. If you can share what some of these strings are, that would help (e.g., by using the “copy” icon method that I explained above).
When I right-click them, thinking to delete the old one, I get a menu with “inspect” as an option. Clicking that, the new one does not respond, but the old one, with the globe icon, says “span.truncate” and a number, with an arrow which seems to point down to the URL.
There is no right-click functionality in the Bitwarden Browser Extension. Using Right-click > Inspect opens Chrome’s Developers’ Tools.
To delete an item in the Bitwarden Browser Extension, you need to open the item to view its details, then scroll down to the bottom (past “Auto-fill”, “Auto-fill and Save”, etc.), where you will find a button that says “Delete Item”.
I delete that one, and just to be sure, reboot the computer.
I have no idea what you deleted here.
I go back to the original site, which I have bookmarked. it pops up as usual,
What pops up?
and then, without my doing anything, the bitwarden vault pops up,
What “bitwarden vault” pops up? Please try to reproduce this behavior, and take a screenshot. No Bitwarden app should normally be “popping up” without user action.
How are you so sure it was your Bitwarden vault? Please post the screenshot.
I guess that’s more convenient than keeping the passwords in a separate file in a protected site, but it isn’t what I expected.
The behavior you are producing is not the way it is supposed to work.
I’ve tried a similar process with another site, but the bitwarden vault did not pop up.
“Vault” means what?
When I manually opened it the only way I could use it
What did you manually open? Since there is so much unexpected behavior in your system, it is super-important that you be very specific in your descriptions, and include screen shots when possible.
I deleted the site from the vault and went back to it thinking that, as LastPass would have, it would prompt me to add it.
I assume that you followed my recommendations from 4 days ago to uncheck the two options “Ask to add login” and “Ask to update existing login”, which would explain why you are getting no such prompts. I recommend that you don’t enable these options, as it will just create additional moving parts to complicate the troubleshooting process.
I discovered that in fact the entry was not there.
You probably forgot to click “Save”.
I have to say I’m disheartened to discover that really I’m in no different a situation than I was when we started.
I disagree. The fact that you had some success with the senglehardt.com test form suggests that the browser extension may be working as it should. The totality of the evidence so far suggests there is something wrong with the website URLs stored in the “URI 1” fields of your vault items. If you report what kind of strings you find in those fields, we may be able to get to the bottom of your problem.
Been a long, full day and I’m just getting back to this. I’ve read through your responses to my confused and inaccurate account of what I was trying. I’m amazed at your patience: as an English teacher for 50 years I have some experience of textual commentary, and yours is astonishing.
I’m resisting the urge to try to make clearer what I was doing in that step-by-step account. I’ll settle for trying to learn what I should avoid assuming is obvious and what terminology I need to be especially careful about.
Something I do need to get clear about is which display of the vault I’m referring to in each case. This one is what I get to when I use the URL vault.bitwarden.com:
That I think is my web vault, or that vault as displayed by the web app. The below, on the other hand, is what I see when I access the vault by clicking the icon on my taskbar, then the “Vault” icon at the bottom, and finally the Login link at the top:
I should also say that in both cases the aircanada link (which has a domain-specific icon at the left) does work as you say they all should: if I tell Chrome to open that link, I get a 1 on the bitwarden icon on the taskbar, and if I press shift-ctrl-l it fills in the appropriate slots in the login menu. The BWTEST item we set up yesterday is similar, in that it now has its own icon. All the other items in my vault have the same globe icon.
This suggests to me that your last comment, that there is something wrong with the URLs stored in the “URI 1” fields. But I don’t know how to see “what kind of strings” I find in those fields, may be a central insight. URI is a new name for me (I had to look it up) and I’m not sure how it functions or where it’s stored in the vault. How can I explore that possibility?
