Thanks for more info, so when you said it ‘never loads up’ you just mean the browser extension icon? But the pop-up window remains fully functionally? Let me know and I’ll check in with the team
So by ‘it does not show the pop-up by default’, you mean that you can’t auto-fill credentials for the current page by either clicking on the icon, or using the keyboard shortcut?
When you unlock the vault (by clicking your mouse on the icon or using the keyboard shortcuts) the icon shows “locked” and the vault window is NOT displayed.
This is the exact opposite of the addon in Firefox… when you unlock the vault (by clicking your mouse on the icon or using the keyboard shortcut) the icon shows unlocked and the vault window is displayed straight away.
I don’t think I can explain it any clearer, would a little video to show the difference help?