Hm, okay, thank you! So, indeed you disabled 2FA.
Which browser (including the version) are you using?
Google Chrome is up to date
Version 143.0.7499.170 (Official Build) (64-bit)
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Okay, then please try the following:
- deinstall the BW browser extension
- make sure that the local data of the BW extension is deleted
- restart your computer
- re-install the BW extension
- try to log in again
How do I make sure the local data of the BW extension is deleted?
Search for the folder that is mentioned in the link – and if it wasn’t already deleted, then delete it manually.
As you’re on Windows and using Chrome, it should be this folder / location:
Browser extension
- Windows
- Chrome:
%LocalAppData%\Google\Chrome\User Data\Default\Local Extension Settings\nngceckbapebfimnlniiiahkandclblb
(quoted from the link…)
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Ok I did those steps and when I added the BW extension the first time I logged in it asked for a verification code that it sent to my email address. Once I put the code in it logged me in. I closed the browser and it asked for master password and let me in. I then logged out of the app and logged back in with email and master password and it let me in. So it looks like it may be working now. I will let the computer sit awhile and see if something happens and it stops working.
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Yeah, that is expected. – Explanation: as you now disabled 2FA for your BW account, that automatically enabled the so-called New Device Login Protection (NDLP).
Yeah, after you first logged in now, your “device” (actually, that instance of the BW app) is “known”, i.e. not a new device. If you wanted to log in on a new instance of any BW app, then you would have to enter that NDLP-driven email verification code again.
Yeah, it seems your extension (or extension data) had a “hiccup” – and you reset the extension now, so to speak.
The NDLP is kind of a additional and yet basic protection (besides the master password) for your BW account. Setting up 2FA again is recommended as it’s a stronger form of protection for your BW account. – But if you do so, don’t forget to at least write down your 2FA recovery code on your emergency sheet(s).
PS: I’m glad, we finally figured out how to solve it for you! – And for now, I’ll mark your last post as the solution.
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