Chase.com autofill broken

It appears it breaks on chase.com on a regular basis. Chrome on macOS, latest updates applied.

On this page: https://www.chase.com/

I agree that it is bit fickle these days, but I do usually have better luck with these URLs:

https://secure.chase.com/web/auth/#/logon/logon/chaseOnline
https://secure.chase.com/web/auth/
https://secure04ea.chase.com/web/auth/

Thanks! Only the 1st URL from your list works for me.
Edit: it worked once and done :frowning_face:

I found that you may have to close the browser tab (or sometimes restart the entire browser), and then it will/may work again.

In addition, I don’t know if it was coincidence or not, but I seemed to have more consistent success when using the keyboard shortcut to autofill (Cmd+Shift+L on macOS).

I have the same issue. I usually use Cmd+Shift+L. It is consistently not working.
Here is a post I’ve posted on reddit:

I have been having trouble with autofill with Ally Bank and Chase site. It fails in Firefox, > my main browser, but works in Chrome and Edge.

FF 131.0.3 (20241011205646)
Bitwarden 2024.10.1

For Ally Bank, only the userid field is filling and password is not. I was able to add custom field as a workaround for now. It was working fine for years. Not sure what changed now.

For Chase, nothing is working. Both userid and password is not being filled in. Tried disabling/re-enabling the extension. Re-installing the extension. When I open the extension and click the item to autofill, I get the following message - “Unable to autofill the selected item on this page. Copy and paste the information instead.” When I try to copy the custom field name, I get the following message - “Unable to identify a valid form element. Try inspecting the HTML instead.” Directly creating the custom field using the element attribute value is also not working. Tried going to different login page. Still does not work. Totally stumped.

When I open Chase in private window, it works the first time then stops working when I refresh the page.

I can get it to work in a regular (non-Incognito) window, but is is fickle, and usually only works once (until one closes the tab or restarts the browser).

I see. For me it works great on Chrome. Just having problems in Firefox.

That’s been my experience on macOS Chrome also, it works once and done. Firefox doesn’t work at all.

Just broke for me in the past day too.

It seems to work 100% of the time if you have the website open and then reload the extension, but <5% of the time if you reload/open the website while the extension is running.

If you reload the website and spam the hotkey to autofill (Ctrl + Shift + L by default on Windows), it works almost 100% of the time.

I built/installed the extension in development mode and added some logging to see it’s not detecting any forms/fields (page details forms/fields are empty) when it does fail. Given the spamming hotkey and reloading extension behavior, I’d guess it’s some sort of timing/race condition happening between the content script and background script communication regarding collecting the page details. The code is too complex to say for sure after just looking at it for an hour.

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@TyrantKingBen Welcome to the forum!

Nice work — I’d say you have enough for a bug report!