Can't enable "Allow browser integration"

[philops (Phil)]

Hei folks,

Whenever I try to enable biometrics in browser I get the following error:

Error enabling browser integration

An error has occurred while enabling browser integration.

This works fine on my laptop but not my desktop.

The app.log says:

[2024-10-24 07:48:54.370] [error] Error generating manifests: Error: vbscript process reported unknown error code 1
[2024-10-24 07:48:54.371] [error] Error in browser integration: Error: vbscript process reported unknown error code 1

Some things I have tried:

• Disable “Unlock with Windows Hello” then reststart and enable again
• Reinstall Bitwarden
• Install by downloading from the web
• Install with winget (currently works on my laptop).
• Disable hardware accelaration.

Technical data:

Bitwarden:
Version 2024.10.1
Shell 32.1.1
Renderer 128.0.6613.137
Node 20.17.0
Architecture x64

Windows 11:
OS: Windows 11 (Business) x86_64
Host: HP Z2 Mini G5 Workstation (SBKPF,DWKSBLF)
Kernel: WIN32_NT 10.0.26100.2033 (24H2)
OS build: 26100.2033

Not sure where to take it from here, this is an issue with the computer, not the app since it works fine on my other computer.

UPDATE: This seems to be an issue with the Visual C++ Redistributable, I get also the following errors:

[2024-10-24 13:00:44.465] [info]  Error: Element not found. (0x80070490)
[2024-10-24 13:00:44.467] [info]  Error: Element not found. (0x80070490)
[2024-10-24 13:00:44.776] [info]  Error: Element not found. (0x80070490)

I have downloaded and reinstalled VC++red.

[zachjmurphy (Zach)]

Hi, I had the same exact issue. I figured out it is because I uninstalled the Windows 11 optional feature called “vbscript” which stands for “Visual Basic Script". The dead giveaway for me was that it said “vbscript: unknown error 1”.

Hope this helps you.

[philops (Phil)]

I need to check, this happens at my work PC, maybe the image they use to install windows VBScript is not included. Because I reinstalled my system and it had the same issue.

Thanks so much for the reply! I will look into it and see if this is the issue.

edit: VBScript deprecation: Timelines and next steps | Windows IT Pro Blog

[zachjmurphy (Zach)]

No problem, hopefully that helps you. I am aware that VBScript is deprecate, however I have learned that somethings like AMD Chipset drivers require that optional feature to be installed to be able to update the drivers.

You were correct in that the “Element not found” error revolves around Visual C++ however when you lookup “vbscript process reported unknown error code 1” all I have been able to find is that installing VBScript seems to fix it. VBScript used to be a built in feature prior to Windows 11 24H4 now with Windows 11 24H4 it is uninstallable however there is a lot of software that requires it to be able to function.

If BitWarden is indeed still using VBScript functions with their desktop client for Windows 11, they (being BitWarden) will have to use the new functionality. However apparently Windows 10 still has this feature built in, in the future it will be a optional install rather than a uninstallable optional feature.

If I recall correctly, the business addition of Windows 11 has a lot of features stripped so it is definitely something to look into it. Though I have noticed in the past sometimes fixes for someone might not work for somebody else.