I changed the email address associated with my BW account a couple of days ago and just discovered that I can’t log into my vault at the BW website (using my old or new email address). I have no trouble logging into the Android app or browser extension with my new credentials.
Has this happened to anyone else? Is there something else I have to do? I’ve sent an email to BW support but haven’t heard anything yet.
After changing my email address, I was able to log back into my devices without issue. However, I was not able to log into the web vault at the BW website. I’ve since found out that I was unable to log into the web vault because I was logged into the browser extension at the same time. Changing my email address had nothing to do with that, apparently.
I heard back from BW support and they say that I should not have to logout of the browser extension in order to log into my web vault. They said they were going to forward my case to the developers for further investigation.