My browser extension on both chrome and firefox stopped working last week out of nowhere. Currently the extension is greyed out as I am logged out. When I try to login, I enter my username and password. I get asked for the 2 FA code, which I enter. The thing just closes and I am back to the beginnin…

I did absolutely nothing else but the issue has somehow resolved itself. I was all ready to record it with a screen recorder this time though… Thank you for all your help!

@rajanarch Welcome to the forum! [image] rajanarch: So far i have tried uninstalling and reinstalling browser extensions from the firefox and chrome store Could you please try that again, but before you reinstall the extensions, this time make sure that the local data of the extensions was…

Sorry. Not techsavvy. Do you have a step-by-step guide I can follow?

@rajanarch I’ll try: Uninstall the browser extensions (Firefox and Chrome). Assuming you are on Windows… Firefox: search for this folder: %AppData%\Mozilla\Firefox\Profiles\your_profile\storage\default\moz-extension+++[UUID]^userContextId=[integer] and check whether it is still existing → …

I tried what you recommended Firefox I looked for the folder and got an error msg to check spelling and try again. Out of curiosity, I tried accessing %AppData%\Mozilla\Firefox\Profiles\your_profile\storage\ and got the same error still Chrome The folder dint exist. But %LocalAppData%\Google\Chr…

[image] rajanarch: I looked for the folder and got an error msg to check spelling and try again. Firefox makes things difficult. To locate your browser extension data folder, first enter about:debugging#/runtime/this-firefox in your Firefox address bar, then note the value of the “Internal U…

[image] rajanarch: Issue still persists. The extension logged me out again. So, you get logged out directly, as described in your first post? What Windows version are you using? And what versions of Chrome and Firefox?

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