Cannot Log into Admin (Self Hosted)

Ask the Community Password Manager
1

Hi guys,

After installing Windows 11 I tried to install the Bitwarden application and the Chrome extension. Both gave me the “Unexpected error”. The only place that is still working is my phone because of the face recognition.

I tried other passwords to check if it was a typo but then I get “User or password incorrect” so it seems like it is not a mistake of mine.

Also, I updated the Docker containers and restarted the machine but still no luck.

Thanks for the attention,

Eduardo

2

Hey @ebiscaia just to confirm, you are using the correct email associated with your Bitwarden account (has this changed recently?) and typing your master password carefully? Are you seeing any captcha issues?

3

you are using the correct email associated with your Bitwarden account (has this changed recently?)

Yep. There was no changes in my email and/or password.

typing your master password carefully?

I am. When I type the right combination I get the message:

An error has occurred. An unexpected error has occurred.

If I change my email (or password) the error message changes to:

An error has occurred. Username or password is incorrect. Try again.

Are you seeing any captcha issues?

Nope. I don’t use it.

Thanks,

Eduardo

4

Thanks for confirmation, pending any community support, you can submit a ticket with the support team here.

5

I have the same issue on self-hosted. I put it behind a reverse proxy (NPM) and 2FA (Authelia) which worked before. Maybe I enforced Authelia to be a proxy for authenication (2FA) for my vaultwarden container. How can I troubleshoot the problems with extensions? Which logs could I check? Thanks!

6

@cybericius Welcome to the forum!

Vaultwarden is not a Bitwarden product, and there are often incompatibilities between Vaultwarden and the official Bitwarden client apps/extensions. Your best bet is turn to the Vaultwarden community for support: