We have configured a self hosted bitwarden instance in our premise. Also purchased individual license and enterprise user license for one user.
We have created an organization and while trying to send user invite from the organization, we are getting an below error message.
" Cannot autoscale on self hosted instance"
But we can able to do invite from bitwarden cloud using the self hosted login credentials. We are looking for a self hosted bitwarden only insted of cloud as we would like to keep all the passwords in our ownserver.
Could you please help us on how resolve the above error while inviting users to organization in self hosted bitwarden even though we have purchased both individual license and enterprise license for one user.
I would also note: With the current licensing model a member of a premium organization will also have premium benefits extend to their individual vault without the need for that person to have to purchase an additional individual user license.
For further licensing and billing concerns however I would recommend contacting Bitwarden’s official support channel for the quickest resolution to your issue.
I have verified my self-hosted instance with the Organizational license as per the link. Here i cannot do invite users to organizations from self hosting bitwarden but the same is working fine in cloud.
So i want to make sure the auto scale feature will not work in self hosting eventhough we have purchase the license?
I have also posted the same in bitwarden official support and waiting for their resolution.
Any live chat avilable for bitwarden support?
Currently I do not believe there is any live chat support available but from my experience and hearing from others in the community their support team is fairly quick to respond to issues and concerns.
Regarding your initial concern, I was able to reference the Help documentation for scaling and was directed to the following FAQ