Good evening. I don’t seem to be able to find other users with similar issues so I’ll make a post. My girlfriend just bought a new phone and is having issues transferring Bitwarden over to it, because she can’t get in without receiving a log in code from the email she used to sign up.
The trouble there is that the email she used to sign up with got deactivated (it was a hotmail account) due to inactivity. She literally only created it for Bitwarden because she was in a “hyper-security” fixation back then, thus didn’t wanna use her Gmail account.
So now we don’t know how to get Bitwarden onto her new phone. Does anyone have suggestions?
Hello! Thanks for having me~ We’re getting specifically Option 2 where Bitwarden “doesn’t recognize this device”. Also, a mild correction from my initial post: it was actually Zoho Mail that she used, not Hotmail, if that information matters.
For this situation, it is recommended that you contact Customer Support to explain the situation, and request that the “New Device Login Protection” be turned off so that you can log in. Upon confirming your girlfriend’s ownership of the account, the Support team can lift the requirement to provide an email code for new devices. This reprieve will be temporary (typically 24 hours), so once she has successfully logged in, she will need to ensure that the problem will not recur by doing the following:
Change the registered email address to an email account that she has access to.
