Browser integration is not set up

jss · October 28, 2023, 6:47pm

Hello BW community,
My laptop has biometric access, but I can not tick the box where it says “unlock with biometrics” when trying to do that a message appears “Browser integration is not set up in the Bitwarden desktop application. Please set it up in the settings within the desktop application” please can someone tell me how to unlock with biometrics.
Thanks
jss

grb · October 28, 2023, 7:04pm

@jss Welcome to the forum!

Have you installed the Desktop app?

Within the Desktop app settings, have you enabled biometrics?

Is the Desktop app running and logged in when you try to enable biometrics for your browser extension?

Instructions can be found here:

jss · October 28, 2023, 7:19pm

Thanks will try this.

jss · October 28, 2023, 8:07pm

Apparently, biometrics does not work with Edge browser.

grb · October 28, 2023, 9:48pm

The biometrics feature is definitely supported for Edge browsers, so it is not clear why you make that claim. It does seem based on some reports on Github, that some users of Edge and Chrome experience problems from time to time.

You may want to attempt the troubleshooting steps described in the following comment on Github:

github.com/bitwarden/clients

Windows Hello in Bitwarden Desktop Application version 1.33 not functioning properly

opened 02:05PM - 12 May 22 UTC

closed 01:29PM - 24 Sep 22 UTC

TEngelman

bug desktop

### Steps To Reproduce Please take a look at my report on: https://community.b…itwarden.com/t/windows-hello-in-bitwarden-desktop-application-version-1-33-not-functioning-properly/40806 ### Expected Result The Edge browser add-on settings should be able to set on "unlock with biometrics". ### Actual Result When setting the Edge browser add-on to "unlock with biometrics", the response is "Browser intergration is not enabled". So I can no longer use biometrics unlock in Edge. ### Screenshots or Videos ![image](https://user-images.githubusercontent.com/102973243/168092822-be821e96-e1ec-4faa-889d-c184664ed156.png) ![image](https://user-images.githubusercontent.com/102973243/168093903-c28c4686-b3a2-418e-9d4b-22622474d2f5.png) ![image](https://user-images.githubusercontent.com/102973243/168093109-f6b35c97-d138-412f-bf27-2260ff3908eb.png) ### Additional Context The Firefox browser add-on works fine. ### Operating System Windows ### Operating System Version |Edition|Windows 11 Education| |Version|21H2| |Installed on|‎06/‎04/‎2022| |OS build|22000.652| |Experience|Windows Feature Experience Pack 1000.22000.652.0| ### Installation method Direct Download (from bitwarden.com) ### Build Version Version 1.33.0 Shell 16.1.0 Renderer 96.0.4664.174 Node 16.9.1 Architecture x64

If that doesn’t work, please contact Bitwarden support.

jss · October 29, 2023, 6:57pm

I went through the Unlocking with Biometrics process and not working for me.

About the biometrics not working on Edge, I have taken a screenshot of the wording it says that it is not supported on the MS store version, which I can not upload.

Ale5ander · December 1, 2023, 5:34pm

Hello. After reseting Mac to default settings got the same error. Desktop app installed, browser integration turned on but extension in Yandex Browser displaying an error.