Occasionally (like now), my Bitwarden browser extension app won’t load when I click on the button. I simply get a grey box where the popup should be and the rotating balls, implying that it’s loading, but it never does. Internet connectivity should be fine (unless this app uses a separate port or protocol) because the Windows app works at the same time. Sometimes Chrome and Edge concurrently are stuck, sometimes it’s only Edge. (Version is up to date)
I believe that this is a known bug. I’d have to review the bug reports on Github to see if the bug is supposed to have been fixed already (in case there may have been a regression).
In any case, you may be able to work around this by simply clicking the Bitwarden extension’s shield icon twice (once to close the extension pop-up, and then again to re-open the pop-up).
I appreciate your reply. Unfortunately, I’m still stuck. The close and retry doesn’t make any difference. I’ve seen other forum posts that say that solved their problem, but it seems to be specific to Chrome, or else it’s from an earlier version of the extension (2025.1.2 ?)
I’m having the problem with 2025.5.1.
There was a Chrome issue that was fixed in February, but there are some recent comments on the (now closed) bug report that indicate a similar bug has appeared in Firefox:
Another related bug report (still open) is this one:
Bitwarden has stated this bug will be fixed with the upcoming June 26 release.
I may have just resolved the issue. While browsing through the MS Edge Settings, I discovered that the “Notifications” option was set to “Block” for Bitwarden. I changed it to “Ask” and it works now. Not sure if it’s simply that the issue is intermittent or if it’s actually resolved (until corporate IT pushes more policies to change it back).
