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[Peter_H]

To me this sounds similar to this topic:

Emergency contact field not updating at log in

Has anyone else experienced this problem? I set up a Premium BW account and designated several family members, including my wife, as emergency contacts. When we had completed all the steps, each emergency contact showed up in my Premium account and my account showed up in each of their (free) accounts. Success! About a month later, just to check that everything was still in place, I sat down with my wife and she logged in to her BW account. When she checked her emergency contact field, it s…

Therefore I would check/improve/optimize the network infrastructure.