Bitwarden won't reinstall

Win 7
Waterfox 2022.11
Chrome 109.0.5414.120 (Official Build) (64-bit)
BW v 1.25.1

I’ve used BW for years with Win 7, and I have 139 logins. It was acting strangely and I uninstalled it and tried to reinstall it. I get a red box with an error “An error has occurred. Traffic from your network looks unusual. Connect to a different network or try again later. [Errorcode 6.]”

There’s nothing different or unusual about my network; it’s just 2 desktop computers. I haven’t changed my versions of either browser. I’ve been trying to reinstall BW about 10 times over a 1-month period. In Waterfox, the extension is grayed out, but, oddly, the extension works in Chrome without the program itself.

When I try to login to the extension in Waterfox, it grays out again.

Please refer to this Help article:

I’m not using a VPN, proxy server or Tor. And I’ve been advised not to upgrade my BW with Win 7. Will rebooting the router give me a new IP address?

Did you read the part of the article that starts “If none of these solutions works for you…”?

OK–How do I get my IP address? The time stamp of the UTC (what’s a UTC?)

There are many ways to find one’s IP — an easy way is to just visit a site like For the UTC timestamp, they just want to know what date and time you received the “unusual traffic” error (using the UTC timezone instead of a local timezone) — you can use a site like to look up the current UTC time, or use this link to get the actual “timestamp” format.

Thanks. I’ll be back.

IP is
UTC is I:46:01

I don’t work for Bitwarden. You need to use the contact form to get in touch with Bitwarden’s customer support team:

I haven’t tried rebooting my router yet. Will try that first. Thanks.

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Correction. It installs, but refuses to run. That’s when I get the error message. Writing to the company now.

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