I’ve been using Bitwarden for a couple of years using both my PC laptop and my mobile device. I’m trying to access it using the same laptop and I’m being asked for a validation code. I’m not getting a code in my account email and am not sure how to proceed. I’m effectively locked out of all my account without Bitwarden password access. Please advise 
@Carol_Hillier Welcome to the forum!
Bitwarden determines whether a device is recognized based on a unique ID code that is stored in the user data on that device, so it is possible that the stored identifier was deleted (e.g., by an operating system update, etc.). In addition, it is important to understand that in Bitwarden lingo, a “device” does not refer just to the hardware, but to a specific installation of an app or browser extension on a specific computer or mobile device. Thus, if you have logged in using the Bitwarden Desktop app on your PC, you would still be asked for a new device verification code if you try to log in using a browser extension on the same PC.
All this being said, you should use the Contact Support button available in the Help Center to reach out to Bitwarden’s Customer Support to explain your situation. They should be able to help you.
After you have successfully logged in, you should enable two-step login for your Bitwarden account, to keep your vault safe, and to prevent any future problems with new device verification codes (which are not required anymore when you enable two-step login).
Feel free to post a follow-up comment here after the issue has been resolved.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.