Bitwarden is now asking for master password on unlock

Ask the Community Password Manager
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1

Hello,

I’ve been experiencing an issue since I changed the email address associated with my Bitwarden account, although this is probably just a coincidence. Recently, whenever the app locks after a period of inactivity, instead of simply asking me to unlock it with Face ID as it always did before, Bitwarden now systematically asks for the master password every time I try to unlock it.

When I enable unlocking with a PIN code, Face ID is requested once and the unlock works only that one time; after that, the master password is required again. I’ve checked all the settings without success.

On iPhone, latest iOS version.

2

@raleur_barbu Welcome to the forum!

Did you already try to deinstall the app? (including restarting your phone and reinstalling the app again)

3

Thank you.

I uninstalled and reinstalled the app without success.

However, it has something to do with iPhone settings… in fact fiddling with FaceID settings (FaceID and passcode) worked. Bitwarden was not listed in the settings page at first, then it was listed, I could enable the switch again and it worked.

Thanks again