BitWarden for Android


#1

I already created an account at bitwarden, I imported my vault from lastpass, evething is working right when I installed the bitawarden addon for chrome, i also installed the app for android, but when I try to access it by typing my username and password one message appears saying there is a mistake, I tryied again by typing this info very carefully, however the message is always appearing there is a mistake, I have no idea whats the problem using android !!! :frowning:


#2

What type of Android device?


#3

I have one Huawei Y9 (2019), model JKM-LX3


#4

Does the Android keyboard have the same layout than your desktop keyboard?
In some countries the keys are a bit different (in Germany the position of Z and Y are swapped).


#5

Well, keyboards at cell phones are not always the same than desktop keyboards, but in my case I´m trying to type the right keys without success, I also typed my password in a app for notes, then I highlighted the text, then I selected “copy”, I returned to bitwarden and finally I pasted the text, no success again, this is totally unexplained for me !!


#6

Are you able to log into the web vault using this same device?


#7

Yes, look at the screenshot I attached

!


#8

Try typing your master password into a notes app or somewhere where you can see exactly what you are typing. Then try copy/pasting it over into the Bitwarden app during login (rather than typing it there).

Does that work?


#9

Thanks, i did that already, on my reply Dec 20, at 10:28 I informed you about this, without success :frowning:


#10

Please check the settings (the little cog in the top left corner) if there is anything non-default there. All fields should be empty (otherwise you might try to authenticate against a third party server).


#11

All of the fields are empty, by the way, I wanted to take a screenshot, seems to be Bitwarden app doesnt permit this action, one message appears saying not possible to take screenshots, I suppose for security reasons.
So, is there something I have to type in those fields?, what kind of info?


#12

Does your password have any kind of non-standard or non-latin characters in it? Maybe there is an encoding issue or something.


#13

Could you maybe try a different password? Just temporarily - maybe even a pretty easy one (only simple chars + numbers). Maybe then we can figure out what the circumstances are that lead to the problem.
An regarding the fields in the settings: no, leave them empty. They are kinda advanced settings you only need if you host Bitwarden on your own server (or in a company or whatever).


#14

Thanks aksdb and kspearrin, I changed my password to the first letters on the alphabet, plus the first numbers, didnt work, then I changed my password to just letters, didnt work, then I switched my chrooma keayboard app to the swiftkey app (different keayboard layouts), same problem over and over again.
By the way, my phone is a huawei y9 2019 (model JKM-LX3), android version 8.1.0, EMUI 8.2.0. Maybe this information helps.
Maybe some settings in my phone blocking the bitwarden app?


#15

Any advance?, seems to be there is no any other solution !!!