Bitwarden Flatpak stuck opening vault - Failed to decode access token: JWT must have 3 parts

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23

Thanks.

I had this problem on a Mac and following the instructions worked.

  • Log Out > (my-account)
  • Sign in again
  • File > Sync vault
1 Like
25

Perfect Solution ! Worked for me

26

Thank you @manicmaker !

Worked for me. Fixed on flatpak :grinning:

27

Hello!
I still have that problem. First my tresor refused to sync, so I logged out of it completely. Upon logging in again, I get that error

“Error: Failed to decode access token: JWT must have 3 parts”

when the TOTP-digits are requested.
When trying to use the option to login using another (authorized) device, the request is generated, but after approving it on the other device nothing happens on the first one.
I even tried to uninstall and reinstall the Bitwarden-snap completely, but that did not change anything.

I am on Ubuntu Budgie 22.04 (LTS), Bitwarden Snap is 2024.4.3. According to apt and snap everything is up-to-date.

28

Ich habe das gleiche Problem schon seit einigen Wochen auf meinen Windows Desktop
Felermedung: failed to decode access token JWT must have 3 parts"
Es erfolgte mehrmals ein Software update.
Speicher von Änderungen ist dadurch nicht möglich

29

Thanks Tim, this worked for me.

30

Just for some others, who might read this:
this is only half of the solution. read github issue for proper instructions

31

Thanks a lot! I had the exact same situation and your solution worked finally perfect for me.

32

For Flatpak, it was sufficient to close the application, check for updates (none were available, thus already installed) and to start the application again.

The updated version did not show the described behaviour.

33

WORKED. :blue_heart: :blue_heart: :blue_heart:
Thanks.

34

On Arch, using AUR and bitwarden 2024.11.2-1, having the same issue.
It seems to be the current version, the download on Bitwarden’s homepage shows “bitwarden 2024.11.2”.

Log out and log in doesn’t work, syncing also reports an error.

35

Explicit “log out” and unchecking “remember email” in the Desktop app fixed the issue!

36

Hi,

i add one more to this - this error happens and then i logout, after the first logout my master password does not work, i have to click “logout” again on the login screen, after that i can login again but i need to put in my username and password. It does however remember the OTP.

Even though there is a workaround this is really annoying and happens frequently - and we are paying customers

Fix it

Cheers
Soeren