I believe I’m having the same problem as reported here. I came across this thread, so I reported my experience there, but I thought I’d join this thread as well, since it seems relevant to my issue.
| Edition | Windows 10 Home |
|---|---|
| Version | 22H2 |
| Installed on | 3/9/2021 |
| OS build | 19045.3324 |
| Experience | Windows Feature Experience Pack 1000.19041.1000.0 |
Firefox BW extension version 2023.7.1
Firefox version 117.0 (64 bit)
BW Windows version
Version 2023.8.2
Shell 24.1.1
Renderer 112.0.5615.50
Node 18.14.0
Architecture x64
If I’m interpreting this thread correctly, the problem is that the Windows version does not match the Firefox extension version and there’s nothing we can do to fix that except temporarily fall back to the previous version of BW for windows, That version was glitchy with biometrics for me too, as reported in the other thread (see above). The version before 2023.7.1 worked perfectly with biometrics.