Bitwarden Chrome Extension Fingerprint Recognition is Unsmooth, Requires Clicking on Pop-up to Use

System Information:

Version: Windows 11 Professional
Build: 23H2
OS Version: 22631.4169

Keyboard Device:

Huawei CD32 with Windows Hello fingerprint support

  • Drivers are working properly
  • Fingerprint authentication for wake-up and lock screen works as expected

Bitwarden Chrome Extension Info

Version: 2025.2.0  
SDK: 'main (28c7e29)'  
Server Version (3rd party): 2024.2.0  
Connected to a third-party server implementation, Vaultwarden. Please use official servers for error verification or report issues to the third-party server.

Issue Description

I’ve set up my own Vaultwarden as an alternative password manager and enabled fingerprint authentication for unlocking.

The Bitwarden desktop application works perfectly with fingerprint unlock. When I click “Unlock,” it brings up the Windows Security Center, and touching my fingerprint immediately unlocks Bitwarden without any lag or issues—very smooth!

However, with the Bitwarden Chrome extension, there’s an inconsistency after restarting my computer. For a short period, the fingerprint unlock works as smoothly as in the desktop app. But eventually, it starts requiring manual interaction.

Most of the time, when using the Chrome extension and attempting biometric authentication, the Windows security window doesn’t appear on-screen. I have to manually move my mouse to click on the window, then touch my fingerprint to authenticate—it’s quite inconvenient.

Here’s a screenshot of my recording showing that the browser extension requires moving the mouse to click on the pop-up first before it can capture the fingerprint:

I’m not sure if this is something on my end or perhaps an integration issue between Bitwarden and Windows Hello. Does anyone else experience similar behavior with the Chrome extension? Am I missing any settings that could resolve this?

I would really appreciate it if someone could share their experience or offer some insight into potential solutions. :blush:

Many thanks in advance for your time and support!

@Zhicong_Liu Welcome to the Bitwarden Community Forum!

It seems, you are using an unofficial server software, which is not supported by Bitwarden, as it is an independent product. From time to time, there will be compatibility issues between the official Bitwarden client apps (browser extension, mobile app, desktop app…) and an unofficial server product, when Bitwarden implements changes to its own server software and/or client apps. “…Bitwarden cannot guarantee that official clients will work perfectly with non-official servers.”

(Also due to this - and for other reasons - we recommend using the official Bitwarden server software.)

It is generally not possible for members of the Bitwarden community (users or developers) to help with such issues - and with issues of the unofficial server itself. Please seek support in their community spaces.

If you can replicate your issue on an official Bitwarden server, feel free to open a new thread here.