Bitwarden and Best Buy

I am having no end of trouble with Bitwarden and my Best Buy password. Best Buy tells me the password in Bitwarden doesn’t match the password I am using. I go through the password reset process. Once the password reset process is complete, if I logout and log back in again, it again tells me that I am using the wrong password.

I’m sure this is a Best Buy problem and not a Bitwarden problem. But I just want to see if anyone else is having this problem, or if it is unique to me.

I’m having this problem on Firefox on Mac and Safari.


I had issues like this on a few sites even after it appeared that the site accepted the password reset. In my case it ended up being special characters that the site server could not deal with. I also had this issue with a few sites that didn’t accept over 15 characters in the password field, which is baby steps for BW of course.

As an experiment; try setting a BestBuy password with say 12 characters and no special key stuff. If it then works perfectly you have your answer ----- > its the Best Buy server parameters.

I really appreciate sites that tell me the parameters on their web page, especially the MAXIMUM LENGTH. A lot of times a websiet will accept special characters, but only SOME special characters. I wonder if Bitwarden needs an option for generating a password with “safe” special chacaters.

This is definitely a problem on Best Buy’s side. I changed my password 3 times now, with no special characters in. Once with 20 characters, once with 15, and once with 10. Neither of them stick.

What’s even more odd is that after I reset my password, Bitwarden prompts me to update my Best Buy password.


That’s may be caused by a Bitwarden’s behavior. I already mentioned it to devs.

So, when saving passwords, Bitwarden’s addon sometimes creates new custom fields in the vault for password and username. So it already happened to me that it has create this new field with the new password and the old password left unchanged in the usual password field. So when the auto-completion for the website’s login is called, it may then fill it with the old one. The reason to this maybe the fact the the website is using some unrecognized naming for these input fields.

I suggest you to look in your vault if the credentials is only made of normal username and password fields or if you see some other different fields when scrolling down all the way down this identifier’s content. That custom fields are near the bottom of each identifiers cards.

Compare the orange framed parts from the 2 next screenshots that I’ve made with the Window’s app for example (it’s looking as if I upload only one screenshot, but there’s 2, use the right/left arrows to switch between the 2, it works for me) :

You’ll understand that if these fields are made and are not containing the same login data, it can cause issues if the wrong is used. I’ve faced it many times. And I’ve also warn about this wrong behavior.

So, it’s been a while since I’ve stopped using the save or update feature of thew browser’s addon. That’s almost the only real annoyance with Bitwarden. So, I live with it. I also tell it to my wife cause it made her lock her bank’s account in a way she has to call to make it work back…

Just keep changing the password manually and it will be working without any issues.

I just checked this and there is no custom fields in my Bestbuy entry it is 100% on Bestbuy

I also tested this by clearing cookies right after a fresh password and it still gives me the wrong credentials error

This also happened to a friend that uses Keepass and there are a few reddit threads on this happening to other people

1 Like

Two other things I am thinking that can cause such error is characters mismatching. If some characters that are in use are not accepted by the website due to the password’s length or characters type and just ripped off in the fields, then it can happen. Also, saving and syncing problems can sometimes cause some issues.

But, beside that, I would try editing a password manually in Bitwarden with a basic kind of password for testing purpose. Reach the page where you can enter your new password and manually edit a simple password totally respecting website password’s rules in your Best Buy card in Bitwarden. Save the edited password and sync Bitwarden. Copy-paste (don’t use auto-fill) it in the “New” and “Confirmation” password fields then confirm the change in the web page. Once this is done, logout of Best Buy then try to login again with auto-fill. If it doesn’t work, look into your Best Buy card in Bitwarden to make sure that the password is still the one you’ve made manually by making it visible. Then try to copy-paste this password to see if this works. By doing such actions, you can make a great bit of work to find where the problem lies.

I am knee deep in the “Best Buy issue”… I use Bitwarden to store my passwords but I manually enter my passwords. They transferred me to a pretty high level tech support at Best Buy last week and they said the issue was that I apparently had 3 accounts tied to one phone number. They said they would “merge” the accounts and to expect an email from them in a few days with instructions.

I got that email two days ago. The email was titled “Extra Accounts? Not Anymore” and said "Finish merging your accounts today. Click the “Verify Now” link. This link took me to a page where I verified my phone, email, address, etc…

I then created a new password and logged in. I was GOLDEN!!! Or so I thought… Very next day (today!!) I log in and the SAME THING… “OOOOPS… your email or password doesn’t match our records”. At this point, I’m pretty heated. This is downright ridiculous. So I created a new password, ordered the item I wanted, and just to test it, I logged off the account. Tried to log back on… SAME THING!

And you want 100% proof it’s on their side? When I couldn’t log in with the brand new password I created (and that worked 5 minutes ago), I clicked “Forgot Password”. When I went through the process (yet again LOL!!) of creating another new password, I tried to use the same one that wouldn’t work 30 seconds ago. What does it say? “Sorry, you cannot use a previous password” ha ha ha ha ha ha ha ha…

Anyway… I’m at my wit’s end.

Updated info: through some research on Reddit, some people have had success fixing this issue by changing the email address associated with their account. I haven’t tried this yet.

This is 100% a Best Buy issue. I have had this issue for years with Best Buy and only in the past couple months switched to Bitwarden from Firefox. At first signing in and not clicking the remember me solved it but that has since broken. I have contacted their support without any help. So whenever I plan on signing in on another device I expect to have to change my password every time. The TOTK preorders were a nightmare for me. Got signed out before it adds to cart. Signed out before checkout. Erases my payment info. So many problems. I had to change my password at least a dozen times in a couple hour time span because after clicking the button to add to cart it was gone before I was able to sign in after the password reset.

BB account worked fine day before yesterday. Now it has made me reset my password on my iPhone and I got in and updated Lockwise password manager. Next I tried to login with Firefox and LockWise on Win 10 and it says that password is bad. So I tried on the phone again and it says I have to re-authenticate with a text reply and code, and now it wants me to create a new password. I tried to use the same password but it says, no, I have already used that password. So it clearly remembered my password from the reset, but it won’t accept it for login. I don’t know what’s wrong with Best Buy, but whatever it is, it’s not Bitwarden’s fault.

This is quite common. The issue is the rules used for the “change password” page are not the same as the rules for the “login” page. Often it is using a symbol that the “login” page does not like. Sometimes it is the length. As a test try generating a password with just letters and numbers, then if necessary manually add a symbol at a random location.

This is 100% a best buy issue and I’m at my wits end with it. It doesn’t matter how complex or simple you make your password. Passphrases, 20+ characters, 8 characters, no symbols, no numbers, no capitals, literally the stupidest, simplest password (password) and you will ALWAYS have to change your password again at the next login. This has been an issue for years for me, I shop at best buy so infrequently I forget about it until the next time I go t.o log in and I’m pissed all over again.

I’ve changed my email address, enabled mfa, disabled mfa, nothing fixes it. All I have left is to entirely abandon this account and make a new one.

Disabling my DNS ad blocker fixed it. i believe these are the problematic domains but im slowly whitelisting them

sigh…unfortunately the rules of this forum prevent me from posting the actual domains responsible.

incredibly bizarre how the error presents itself in an invalid password response

@3kdi4nd Welcome to the forum!

I believe the forum restrictions for new members are in regards to posting URL hyperlinks. You should be able to share the domain names as long as they are formatted in a way that does not display them as a URL hyperlink. For example you can use preformatted text (using the </> button in the editor toolbar):

Alternatively, you can use simple obfuscation methods, such as “domain dot com”. It is only if you type that the editor will convert the domain name to a hyperlink, which will then be flagged by the forum software.