Biometric unlock is unavailable because the Bitwarden desktop app is closed

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I get the message “Biometric unlock is unavailable because the Bitwarden desktop app is closed.” below a greyed-out checkbox in my Chrome Browser extension. However the desktop app is open, and “Unlock with Windows Hello” is checked.

This is a new laptop so the desktop and extension are the latest versions. Anyone know why it won’t let me enable biometric unlock?

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@stephend Did you check “Allow browser integration” in the Settings of the desktop app?

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Thank you for the suggestion @Nail1684 , I did not have that checked. It give me: “Browser integration not supported Unfortunately browser integration is currently not supported in the Microsoft Store version.”

I’ll uninstall the store version and download the regular one and give it a shot. I’ll report back any success!

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