Auto-populate username on secureaccountview.com not working, custom not working

I have a password set up for www DOT secureaccountview DOT com/BFWeb/clients/cottonwood/index

However, it does not auto populate the username. I tried right clicking to get the username field, then adding it as a custom field, but that does not work either. I examined the HTML and indeed, the id attribute was the same name as the right click copy.

Thoughts on how to auto populate a difficult field?

Tried on Mac using Safari and Chrome.

I will try to paste in the field’s HTML.

LESSTHAN input type=“text” id=“mask_userName1” class=“form-control input-lg rsaLoginInput” size=“25” maxlength=“32” aria-label=“MaskUsername” aria-describedby=“username_errMsg” GREATERTHAN

@mevans7 Welcome to the forum!

This form was indeed quite tricky! I tried all the usual methods, and was unable to get autofill working using any possible field name (there were about 7 plausible candidates in the HTML code).

However, I did find a few work-arounds, if you can remember them when you next need to log in to this account. These methods do not require any custom fields to be defined:

Method 1 (Extension Window):

  1. Open the browser extension window (by clicking the shield icon or using the Cmd+Shift+Y shortcut).
  2. Click the “view” button (card-shaped icon) to open the details for the secureaccountview.com account.
  3. Click the Autofill button.

Method 2 (Keyboard Shortcut):

  1. Left-click in the username field.
  2. Autofill using Cmd+Shift+L.
  3. Click in the username field again.

Method 3 (Context Menu):

  1. Right-click anywhere in the username field.
  2. Autofill by selecting Bitwarden > Autofill Login > in the context menu.
  3. Click in the username field again.

Method 4 (Inline Autofill Menu):

  1. Under Settings > Autofill in the browser extension, enable “Show autofill menu on form fields”, set to “When field is selected (on focus)”.
  2. Open the www.secureaccountview.com login page and left-click in the username field. Normally, this should open a dropdown menu right below the form field, for selecting your login — however, in my tests, the dropdown menu was instead rendered in the top left corner of the webpage (see screenshot below).
  3. Select the desired account from the popup autofill menu, wherever it appears on the webpage.
  4. Click in the username field again.

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Hi grb,

These are all great suggestions. I tried with and without extensions enabled and found no difference. My findings are:

  • None of these worked on Safari (perhaps one worked randomly – I had 2 “successes” out of perhaps 20 attempts)
  • In Chrome, my only successes were:
    1. From BitWarden extension, select item, select “card” icon, select “Autofill”
    2. From Chrome, right click on field, select autofill (auto fills password), then right click on username. A menu pops up but the username is also populated.

What a mess this is. For now, typing in my username seems the easiest (yet dissappointing) solution.

I’m open to any other suggestions.

Best,
Mark

I should have specified that all of my testing was on a Chrome browser in Windows 11.

Sorry to hear that some of the suggestions did not work the same way in macOS.

Are you sure that making the second click a left-click doesn’t work? Left-clicking worked for me, and this does not pop up the context menu.

Personally, I would think that both of the methods that worked for you ni Chrome would be easier than manually typing the username.

This may be drastic, but you could try using FireFox. Methods 1–3 work in Firefox under Windows; maybe Firefox behaves more consistent to its Windows counterpart when you use it on a macOS system.

Also, for any hope of getting this resolved in the future, I would suggest filing an Autofill Failure Report:

From Chrome or Firefox, right click on username, select BitWarden, AutoFill, then left click on username (per your suggestion) worked. HOWEVER, if you left click on password (instead of username), then it does not work. (Also, neither work in Safari.)

Thanks for the tip on “Report auto-fill failure”. I was not aware of that.

Best,
Mark

1 Like