I just bought a “families” subscription. Under “additional storage” on the “go premium” page it says “Your plan comes with 1 GB of encrypted file storage. […]”. But the attachment button on the “folder” section (when visible) in the add/edit item gives an error message saying “premium required”.
Is this a bug or am I missing something? How do I use my storage?
(p.s. I wanted to add tags for this question but it says “no matches found” no matter what I type…)
@vachan What do you mean by refresh membership? I don’t see any options for doing that. There’s a refresh button for “billing” but clicking that doesn’t change anything.
Thanks both of you for your replies. I’ve tried both the desktop app, web vault, firefox extension, and ios app - all with the same result. I logged in and out many times.
The premium membership box says “you are not currently a premium member”, also after refresh. But that’s not a surprise as I didn’t purchase premium, just the “families” plan. But it has “1GB encrypted file storage” as an item in the plan.
I also have a family account have the same behaviour. I can’t add attachment to items in my own vault. When I however share this item to a collection the family vault, I can add attachments to this shared item (via the collection).
I guess this might even works as designed (as your personal account is a free one).
I got in touch with support. There was some activation issue that they fixed. I can now add attachments to shared items but not private ones as described by @maestr0. I’m awaiting clarification that this is as intended, but I suppose it is (just not communicated clearly IMO).
Thanks. I’m on the “old” Families 2019 plan (which I purchased a couple of days ago), so the new plan is certainly brandnew. I hardly use attachments, so I stay with the $12/yr plan.