Android Biometric unlock - App crash/Error message

Hey there,
today i added a second account to my bitwarden app on android and activated “Unlock with Biometrics” for it.

Account-A (added last year + “Unlock with Biometrics” active)
Account-B (added today + “Unlock with Biometrics” activated)

When i lock both accounts/restart the app and try to unlock Account-A with my fingerprint, the app crashes and when i try to unlock Account-B with my fingerprint, it shows me an error:

An error has occurred.
We were unable to process your request. Please try again or contact us.

As soon as i remove “Unlock with Biometrics” from one account and reconfigure it for the other one, it works (for that one account).

Android version: 15 (OxygenOS 15.0)
Bitwarden App version: 2025.1.1 (19728)

Has anyone else problems like that?

There is a recent bug report about crashes in combination with biometric unlock:

You could add your details there for the bug fixing.

Thanks for info, posted my details there :slight_smile:

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I encountered this exact problem yesterday. Discovered that if I set one account to PIN and the other to Biometric it would not crash on me. Not an ideal solution but a decent workaround.

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@Tom_Franciosi Good workaround! – I looked into that GitHub issue Bitwarden crashing on biometric unlock · Issue #4659 · bitwarden/android · GitHub again (it’s the one I posted a few posts above) - and it seems this Pull Request PM-17968: Create unique secret keys per user and handle decoding error by david-livefront · Pull Request #4696 · bitwarden/android · GitHub should solve this issue - and it should be incorporated into the next releases.