We have two organizations/vaults within Bitwarden. I need to allow access for a user to both, but I’m struggling to do-so due to how they are configured. I have access to both vaults but have not been able to provide this access to another.
The user receives an error after accepting the invite, “Unable to accept invitation. You may not join this organization until you leave or remove all other organizations.”
This is the vault I need the user to also have access to
I suspect the issue is related to the SSO settings since Vault A allows decryption via Master PW. I, however, can access both vaults. The creation of Vault B and my access to it existed prior to flipping the SSO switch, so I am the one account on Vault B that has a master pw (as owner/admin).
I know the above is probably difficult to understand what the heck I’m talking about. I appreciate any insight or guidance… and follow up questions to make sense of it all.
Have you reached out to the Customer Support team? They might be better situated to help than any forum participants (unless you get lucky and one of the Bitwarden staff takes an interest in your post).
If one of those two organizations has the Single organization policy turned on, then any normal user won’t be able to join both organizations.
It seems that both of your organizations have that policy turned on.
So, this is the problem: both of your organization policies forbid normal users joining any other org.
Normal user here means a user that is not an owner or admin of the organization.
I think your only two options are:
disable the single organization policy on one or both organizations (to disable that policy for an org you would need, among other things, to “unclaim” any claimed domain for that org).
make that user an admin of one or both organizations (depending on which of your organizations you have to leave the single organization policy turned on).