It seems the latest update has removed, deleted. purged??? My folder structure. The password manager in the browser would not find my daily vault items yet a few were instantly accessed.
Further looking has lead me to using support yet no progress is being made. It is still not clear to them what I am saying and I am being very clear with examples… Frustrating, I can not do my work!
I go to the Bitwarden password manager website and login there, then it hits me, I have no folders. There were at least 10 folders with hundreds of vault items. Now all gone from my account.
have been struggling and getting exhausted for almost 2 weeks now and realised this yesterday. Bad nights sleep last night.
I am suffering here and so are my soon to be gone clients.
I’m in a bad bad place right now
Hope someone with insight can help me, I would be very appreciative.
I am investigating (though I should be working) the latest update seems to have deleted all my folders with many vault items in each. I’m in a very desperate place right now, not much sleep last night.
I have reached out to support but I am not getting anywhere… yet.
I am a web designer, developer and have many clients and projects with many vault items associated (I am sure were all the same in some way here)
Not seeing a solution, desperately need help to restore my livelihood
to avoid confusion… As a developer i am not strictly code based developer, just as we say when using developer tools aka plugins etc
I would be very appreciative if anyone could point me to a solution, there are things i will loose entirely due to this, including clients.
Yes i logged into the web vault a few days ago and changed my master password as soon as i noticed something not correct.
I did not see at that time that my folders were all missing. The panel simply says “no Folders”. How does 10 folders just disappear?.. i am baffled, its painful
All was good until the update. i have done nothing that i normally would not do.
I created a folder (new Folder) that was then listed in the folders dropdown menu on the left panel. i then realised that this was added above the “No folder” listed item. so i seen that there was now New Folder and underneath was No folder, just for clarity.
I clicked on “No folder” and it listed all my vault items.
So what I am seeing is that where there was 10 folders, all named accordingly, post update i have only one folder there which is “No Folder”. and yes, this lists all my current vault items that were never put in a folder.
@Mark-Waygo@Neuron5569 I moved your other posts into this thread. As it weren’t that many posts, I don’t think it’s that “cluttered” now - but if you want to, you can delete the “duplicates” of your posts, as I have no (direct) “deleting power”.
I would strongly recommend that you respond to the DM from @dwbit a.s.a.p.
Unfortunately, if the problem did occur 2 weeks ago, it is already too late for Bitwarden to restore your vault from a backup (because they retain backups only for 1 week). Did you yourself create backups of your vault data? If so, it should be straightforward to restore your vault to its previous state.
If you don’t have any backups, do you think that you have any Bitwarden apps or browser extensions (on other browsers) installed anywhere, which you have not opened since before the update? If so, you should disconnect the device from the internet (unplug any ethernet cable, disable WiFi), then open the Bitwarden app or extension, and check whether it prompts you to “Unlock” or “Log in”. If you find any old app/extension installations that can still be unlocked, then fully exit the apps and browsers that you had opened, then let us know what you found. It may be possible to create an export (which still has your folder structure), or at a minimum, to manually document which vault items were stored in which folders.
In the meantime, I hope that the support team is able to find a solution for you.
I’m experiencing the exact same issue! I have two accounts — one for work and one for personal use. What’s really interesting is that my personal account shows zero folders, even though I’ve definitely created some, while my work account displays them correctly — all within the same app.
This makes me think the issue isn’t necessarily with the app itself, but I’m not sure where the problem lies. I can’t see any of my personal folders on the web interface, browser extension, or desktop app — across two different operating systems (Windows and Fedora Linux).
I’ve tried removing and reinstalling the app, but that didn’t help. I can’t even access my password entries on the web vault — when I click an entry, nothing happens.
This issue has come and gone over the past few years without me doing anything to fix it, but this time it seems to be permanent.
Thanks grb, I logged a ticket with support and they fixed the problem.
For reference it turned out to be a problem decryption of my folders which the dev team had to manually delete for me to be able to do anything with my vault again, weird I know!
Thanks for that report and I’m glad it works for you again. And I believe that support could help you. – But they deleted some of your folders?? I thought, we had zero-knowledge encryption for the vault…
I think the desktop’s data.json file gives hints on what Bitwarden knows about the vault and what is really being encrypted. The summary would be: it’s a tree-structured data with some of the leaves encrypted. So, Bitwarden theoretically can, and apparently has, manipulated such structures.
To amplify on what @Neuron5569 said (although the following is from memory only and may no longer be 100% accurate):
Each folder is represented by a cleartext unique ID (UID) and an encrypted copy of the folder name. Each vault item stored in that folder contains a cleartext copy of the folder UID (along with encrypted copies of the vault item data). Thus, by setting the item’s folder UID to null, the item can be removed from a folder; by deleting the UID and folder name cipher from the folder list, the folder can be deleted.
