It seems the latest update has removed, deleted. purged??? My folder structure. The password manager in the browser would not find my daily vault items yet a few were instantly accessed.
Further looking has lead me to using support yet no progress is being made. It is still not clear to them what I am saying and I am being very clear with examples… Frustrating, I can not do my work!
I go to the Bitwarden password manager website and login there, then it hits me, I have no folders. There were at least 10 folders with hundreds of vault items. Now all gone from my account.
have been struggling and getting exhausted for almost 2 weeks now and realised this yesterday. Bad nights sleep last night.
I am suffering here and so are my soon to be gone clients.
I’m in a bad bad place right now
Hope someone with insight can help me, I would be very appreciative.
I am investigating (though I should be working) the latest update seems to have deleted all my folders with many vault items in each. I’m in a very desperate place right now, not much sleep last night.
I have reached out to support but I am not getting anywhere… yet.
I am a web designer, developer and have many clients and projects with many vault items associated (I am sure were all the same in some way here)
Not seeing a solution, desperately need help to restore my livelihood
to avoid confusion… As a developer i am not strictly code based developer, just as we say when using developer tools aka plugins etc
I would be very appreciative if anyone could point me to a solution, there are things i will loose entirely due to this, including clients.
Yes i logged into the web vault a few days ago and changed my master password as soon as i noticed something not correct.
I did not see at that time that my folders were all missing. The panel simply says “no Folders”. How does 10 folders just disappear?.. i am baffled, its painful
All was good until the update. i have done nothing that i normally would not do.
I created a folder (new Folder) that was then listed in the folders dropdown menu on the left panel. i then realised that this was added above the “No folder” listed item. so i seen that there was now New Folder and underneath was No folder, just for clarity.
I clicked on “No folder” and it listed all my vault items.
So what I am seeing is that where there was 10 folders, all named accordingly, post update i have only one folder there which is “No Folder”. and yes, this lists all my current vault items that were never put in a folder.
@Mark-Waygo@Neuron5569 I moved your other posts into this thread. As it weren’t that many posts, I don’t think it’s that “cluttered” now - but if you want to, you can delete the “duplicates” of your posts, as I have no (direct) “deleting power”.
I would strongly recommend that you respond to the DM from @dwbit a.s.a.p.
Unfortunately, if the problem did occur 2 weeks ago, it is already too late for Bitwarden to restore your vault from a backup (because they retain backups only for 1 week). Did you yourself create backups of your vault data? If so, it should be straightforward to restore your vault to its previous state.
If you don’t have any backups, do you think that you have any Bitwarden apps or browser extensions (on other browsers) installed anywhere, which you have not opened since before the update? If so, you should disconnect the device from the internet (unplug any ethernet cable, disable WiFi), then open the Bitwarden app or extension, and check whether it prompts you to “Unlock” or “Log in”. If you find any old app/extension installations that can still be unlocked, then fully exit the apps and browsers that you had opened, then let us know what you found. It may be possible to create an export (which still has your folder structure), or at a minimum, to manually document which vault items were stored in which folders.
In the meantime, I hope that the support team is able to find a solution for you.
