Accounts Sometimes Dissapear from Browser Extension

Ask the Community Password Manager
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1

Hello,

I typically have two different Bitwarden Accounts added to the Browser extension. In general, this works great and is very helpful.

But from time to time, one of the accounts will go missing and I have to add it back. After adding it back, it does stick around for a while until the next time it happens. I don’t believe its always the same account but I can try to pay more attention the next time it happens.

I think this happens sometimes when I have to re-authenticate the account but it’s not easily reproducible or I haven’t tried to reproduce it.

Has anyone else experienced this or is it a known issue? I didn’t find anything about this specifically when searching the community.

2

… disappear (title) and go missing seems to mean get logged out ?!

And by that you mean log in again? Or also unlocking again? (if you don’t know what I mean: Understand Log In vs. Unlock | Bitwarden)

3

For each account, go to Settings > Account Security, and check what settings you have for “Timeout” and “Timeout Action”. Make sure that the “Timeout Action” is set to “Lock” (not “Log out”) for both accounts.

1 Like
4

I’ve checked this and found them both set to lock and not logout. Checked multiple browsers where I have multiple accounts added.

5

Are you using any utility or settings to periodically wipe or reset your app data (including your browser data)?

Approximately, how frequent is this?

During the timeframe in which you have observed this behavior, have you ever made changes to the security settings of either Bitwarden account (e.g., changing the master password, email address, or KDF settings)?

6

“Are you using any utility or settings to periodically wipe or reset your app data (including your browser data)?”

  • Negative..

How frequent? It’s really hard to say. Maybe once every few weeks or so? I’ve never tried to time the frequency.

On security changes, I have to say no. I’m not in the habit of changing things like this without reason.

7

This is not normal behavior.

Which browser are you using, and what version of the browser extension is installed?

For troubleshooting purposes, I would suggest that you install the Bitwarden browser extension also on a second browser, and install the Bitwarden Desktop app as well. In both, log in to both of your Bitwarden accounts, and ensure that the Vault Timeout Action has been set to “Lock” (this setting has to be checked/set in each app/extension, and for both accounts). When you’re done setting this up, you can close the Desktop app as well as the second browser.

Now, next time you find that one of your accounts has gone missing from the extension in your main we browser, please open the second browser (as well as the Desktop app), and check whether the missing account is still available there.

If you have multiple devices, you can also do the same test by leaving the two Bitwarden accounts logged in (but locked) in an app or extension on the other device(s). Then, check if the missing account has gone missing from all devices at once, or if it only disappears in your main browser extension on your primary PC (while remaining logged in and available on your other devices).