I have no anti-spam measures in place. However I do use Zoho as my mail handler, so maybe they are rejecting the email before it reaches my mailbox.
Have engage with BW support who are suspiciously clueless and not really seeing it as a “big thing”. The fact I’ve been given a guide to exporting data from BW suggests they’d rather I went away
Also my problem is trying to access my web vault via a browser, and their support are obsessed with my browser specs. So they haven’t read the ticket yet.