Is anyone using an Outlook account for Bitwarden passwords? Bitwarden is not sending verification codes to Outlook accounts. I even try to get support using my Outlook email and they don’t respond. When I use my Gmail account everything is working. How can I get the attention of Bitwarden to look in…

[image] Smoulder: Per the article if any of this is not “registered properly” then the email may not make it to the recipient. Okay, so we are talking about configuration rather than registration. Sorry for being nitpicky here. :innocent: And yes, correct configuration of the e-mail server i…

I agree with everything you’ve said, however, how on Earth do you get Bitwarden’s support to look into the issue? They barely respond to my support ticket. They end up going to just what you said with export, delete your account, and recreate. Why not just look into the issue and fix it?

[image] Smoulder: how on Earth do you get Bitwarden’s support to look into the issue? Possibly, you could try reporting this as a bug (“Issue”) in Bitwarden’s Server repo on Github. Use your Gmail account to obtain a verification code, then paste the full email headers into a tool like mxtool…

[image] Smoulder: … how on Earth do you get Bitwarden’s support to look into the issue? … Why not just look into the issue and fix it? This conversation seems highly related to another ongoing conversation , for which @grb has a pretty good guess, “My understanding is the automated Bitwarden e…

[image] DenBesten: There is also a link in it to a GitHub bug report that indicates the issue is being looked into. The linked Github issue seems to be specific to Android, so unless @Smoulder is also experiencing this issue only on Android, it would still be worthwhile to open a new issue in…

Microsoft Outlook blocked all emails from support at the time. I never received an email from their email address. To this day, I still haven’t figured out why MS does this. Unfortunately, I had to change my address.

I have been able to access my web vault now (long story). I tried changing my email address to a gmail one. This received a verification code so I was able to complete the process. However, when I tried to log in again and was challenged for an email verification code, my gmail DID NOT RECEIVE the…

[image] JLC: So it’s a very specific part of the process that is broken. That aligns with the DKIM theory . It is not unusual for different “applications” to use different DKIM keys. For example, my employer has one for Salesforce and a second one for O365. It may well be that registration u…

[image] grb: The linked Github issue seems to be specific to Android, so unless @Smoulder is also experiencing this issue only on Android, it would still be worthwhile to open a new issue in the bitwarden/server repo . My specific case right now is trying to get verification codes from a new W…

[image] Smoulder: I really don’t like diagnosing this problem myself but we need to get these guys pointed in the right direction. The best thing you can do to help is to perform the tests that I had recommended in a previous comment : [image] grb: Use your Gmail account to obtain a verif…

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Emails not being sent to Microsoft Outlook email accounts

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